Integrify Case Studies HealthStream Enhances Pre-Sale Customer Service with IoT Solution

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	HealthStream Enhances Pre-Sale Customer Service with IoT Solution Integrify

HealthStream Enhances Pre-Sale Customer Service with IoT Solution

Integrify

Technology Category	Analytics & Modeling - Process Analytics Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries	Education Healthcare & Hospitals
Applicable Functions	Sales & Marketing Warehouse & Inventory Management
Use Cases	Inventory Management Virtual Training
Services	System Integration Training
Challenge	HealthStream, a provider of internet-based solutions for the healthcare industry, was facing challenges in managing its rapidly growing operations. The company was struggling to efficiently track the progress of various processes, particularly its pricing request process. The efficient and timely response to pricing requests was crucial for meeting customer needs and expanding HealthStream’s customer base. The company needed a process management solution that could handle the demanding turnaround of pricing requests from its sales team and be flexible enough to track other processes like software implementation, travel requests, IT hardware and software requests, and expense reporting. The company’s IT managers were hesitant to commit to and invest in software that may not meet their needs once implemented. HealthStream was looking for a cost-effective solution that didn’t require a large upfront investment. Read More
About Customer	HealthStream, Inc., based in Nashville, Tennessee, provides Internet-based solutions and services to meet the training and education needs of the healthcare industry. The company primarily focuses on improving compliance, developing workforces, and reducing risks. HealthStream serves more than 1,200 organizations throughout the United States, including eight of the top ten pharmaceutical companies and nine of the top ten medical device companies. Incorporated in 1990, HealthStream began marketing its Internet-based solutions in March 1999. With additional offices in Denver, Colorado and Franklin, Tennessee, HealthStream has approximately 160 employees. Read More
Solution	HealthStream implemented Integrify OnDemand in 2005, a web-based workflow management tool that automates requests and streamlines approval processes. The software provides form creation, routing definition, and tracking tools to those responsible for processing requests, minimizing data entry and simplifying requests for approval and fulfillment. Integrify is web-based, allowing for easy user accessibility and management of approval processes. The solution eliminates problems typically related to labor-intensive processes such as manual paper handling and email requests, and can reduce costs per transaction 60 to 90 percent as opposed to paper-based processes. Integrify’s OnDemand solution provides the full functionality of Integrify via the Internet without the need to install and maintain software. It reduces the risk, cost, and time when implementing a solution for process management. Instead of installing the software on its own site, a company can directly access the software, updates, and infrastructure, which are all maintained by Integrify, freeing up time and resources to focus on business. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Education

Healthcare & Hospitals

Applicable Functions

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Inventory Management

Virtual Training

Services

System Integration

Training

Challenge

HealthStream, a provider of internet-based solutions for the healthcare industry, was facing challenges in managing its rapidly growing operations. The company was struggling to efficiently track the progress of various processes, particularly its pricing request process. The efficient and timely response to pricing requests was crucial for meeting customer needs and expanding HealthStream’s customer base. The company needed a process management solution that could handle the demanding turnaround of pricing requests from its sales team and be flexible enough to track other processes like software implementation, travel requests, IT hardware and software requests, and expense reporting. The company’s IT managers were hesitant to commit to and invest in software that may not meet their needs once implemented. HealthStream was looking for a cost-effective solution that didn’t require a large upfront investment.

About Customer

HealthStream, Inc., based in Nashville, Tennessee, provides Internet-based solutions and services to meet the training and education needs of the healthcare industry. The company primarily focuses on improving compliance, developing workforces, and reducing risks. HealthStream serves more than 1,200 organizations throughout the United States, including eight of the top ten pharmaceutical companies and nine of the top ten medical device companies. Incorporated in 1990, HealthStream began marketing its Internet-based solutions in March 1999. With additional offices in Denver, Colorado and Franklin, Tennessee, HealthStream has approximately 160 employees.

Solution

HealthStream implemented Integrify OnDemand in 2005, a web-based workflow management tool that automates requests and streamlines approval processes. The software provides form creation, routing definition, and tracking tools to those responsible for processing requests, minimizing data entry and simplifying requests for approval and fulfillment. Integrify is web-based, allowing for easy user accessibility and management of approval processes. The solution eliminates problems typically related to labor-intensive processes such as manual paper handling and email requests, and can reduce costs per transaction 60 to 90 percent as opposed to paper-based processes. Integrify’s OnDemand solution provides the full functionality of Integrify via the Internet without the need to install and maintain software. It reduces the risk, cost, and time when implementing a solution for process management. Instead of installing the software on its own site, a company can directly access the software, updates, and infrastructure, which are all maintained by Integrify, freeing up time and resources to focus on business.

Impact #1	The implementation of Integrify OnDemand has significantly improved the efficiency of HealthStream’s pricing process service groups and the overall satisfaction of the employees and partners who use the system on a regular basis. The sales team, which deals primarily with custom pricing, can now submit individual requests for customized solutions more efficiently. The system has also been rolled out to partners for vetting sales leads, making it easier to track the progress of potential sales targets. HealthStream is currently running eight different processes through Integrify OnDemand and is exploring all the possibilities within the company. The goal is to make Integrify OnDemand the sole place that pricing requests within the company are processed.

Impact #1

The implementation of Integrify OnDemand has significantly improved the efficiency of HealthStream’s pricing process service groups and the overall satisfaction of the employees and partners who use the system on a regular basis. The sales team, which deals primarily with custom pricing, can now submit individual requests for customized solutions more efficiently. The system has also been rolled out to partners for vetting sales leads, making it easier to track the progress of potential sales targets. HealthStream is currently running eight different processes through Integrify OnDemand and is exploring all the possibilities within the company. The goal is to make Integrify OnDemand the sole place that pricing requests within the company are processed.

Benefit #1	The solution reduced costs per transaction by 60 to 90 percent compared to paper-based processes.
Benefit #2	The company saw a return on investment (ROI) in three months or less.
Benefit #3	The timeframe for providing a cost proposal to a potential customer was reduced from two weeks to three days.

Benefit #1

The solution reduced costs per transaction by 60 to 90 percent compared to paper-based processes.

Benefit #2

The company saw a return on investment (ROI) in three months or less.

Benefit #3

The timeframe for providing a cost proposal to a potential customer was reduced from two weeks to three days.

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Overview

HealthStream Enhances Pre-Sale Customer Service with IoT Solution

Operational Impact

Quantitative Benefit