Hitachi Vantara (Hitachi)
Case Studies
Healthcare Nonprofit Transforms Patient Experiences With Smart Hospital Solution
Overview
Healthcare Nonprofit Transforms Patient Experiences With Smart Hospital SolutionHitachi Vantara (Hitachi) |
Automation & Control - Human Machine Interface (HMI) | |
Finance & Insurance Healthcare & Hospitals | |
Product Research & Development | |
Personnel Tracking & Monitoring Speech Recognition | |
System Integration Testing & Certification | |
Operational Impact
The implementation of the smart hospital solution transformed patient experiences. It allowed staff to focus more on patient care by reducing the number of logistical queries they had to handle. The system also improved staff efficiency by enabling hand-free data input. It provided immediate customer feedback, allowing the medical center to take corrective action in real time in case of any negative experiences. The solution also improved survey response rates, which are critical for maintaining the healthcare system's reputation and operating certificates. Importantly, the system maintained compliance with HIPAA and state regulations, ensuring the integrity of protected health information. | |
Quantitative Benefit
Reduced logistical queries, allowing staff to concentrate more on patient care. | |
Improved efficiency of staff with hand-free data input. | |
Provided immediate customer feedback. | |