NETSCOUT
Case Studies
Healthcare IT Services Company Makes Innovative Customer Service a Top Priority
Overview
Healthcare IT Services Company Makes Innovative Customer Service a Top PriorityNETSCOUT |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Healthcare & Hospitals | |
Maintenance Quality Assurance | |
Predictive Maintenance Remote Asset Management | |
System Integration Testing & Certification | |
Operational Impact
Reduced troubleshooting time and Mean-time-to-Resolve (MTTR) issues reported by their customers. | |
Improved relationships with third party equipment vendors and WAN service providers with reports and details from NETSCOUT solutions that pinpoint the source of the problem. | |
Increased collaboration within their own IT department with the network operations teams sharing information and access to the nGeniusONE solution with the application developers. | |
Quantitative Benefit
Reduced MTTR for Customer Impacting Healthcare application services | |
Performance improved from a degraded 200 milliseconds to a normal approximately 60 milliseconds | |