Prodigal Technologies Inc.
Case Studies
Healthcare Debt Collections Agency Boosts Productivity with AI
Overview
Healthcare Debt Collections Agency Boosts Productivity with AIProdigal Technologies Inc. |
Healthcare & Hospitals Retail | |
Time Sensitive Networking | |
Operational Impact
The implementation of Prodigal ProNotes had a significant impact on the agency's operations. The reduction in after-call wrap time allowed agents to focus more on their core task - talking to borrowers. This not only increased their in-call productive time but also enabled them to work on more accounts. The flexibility to review and edit the auto-generated notes before submitting also added an extra layer of quality control to their process. Overall, the solution helped the agency streamline their operations, improve agent productivity, and enhance their service quality. | |
Quantitative Benefit
After-call wrap time was reduced by over 50% for most agents within 2 weeks of launch | |
In-call time of agents increased by 15%-20% across the board | |
Annual savings of $8,000 per agent were achieved | |