NETSCOUT Case Studies Healthcare BPO Data Center Improves Service Delivery with NETSCOUT Smart Visibility

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	Healthcare BPO Data Center Improves Service Delivery with NETSCOUT Smart Visibility NETSCOUT

Healthcare BPO Data Center Improves Service Delivery with NETSCOUT Smart Visibility

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Remote Asset Management
Services	System Integration
Challenge	The company’s focus on maintaining a leading marketplace position means information technology (IT) leadership is laser-focused on continually evaluating internal and external business delivery capabilities and expenses, while exploring innovative options to reduce technology complexity. As part of that effort, two years ago, the BPO had established a new U.S. data center and commenced migrating existing customer services and establishing new client delivery platforms at this facility. At the same, the IT resources tasked with managing customer-facing virtual and network services delivery to customers were reporting visibility limitations associated with the installed aggregation switch and network taps. Specifically, IT teams were having issues assuring virtual and network technology performance due to their inability to see any packet traffic flowing from the aggregation switches from network taps, which were also supplied by a legacy vendor. For an IT organization focused on continually reducing complexity, the aggregation switch technology and network taps performance issues had become problematic. Read More
About Customer	This global business process outsourcer (BPO) provides diverse technology delivery services, including a healthcare solution portfolio that provides consulting, back-end processing, and infrastructure solutions to customers. Their healthcare customers depend on the BPO to help improve the quality and content of the services and solutions they provide to their own subscribers, including quality of care and enhanced patient experience. With the BPO taking care of back-end technology and consulting services, their healthcare customers can increase the delivery speed of services they provide, while focusing on driving the types of administrative efficiencies that also lead to reduced operating expenses (OPEX). The BPO’s healthcare business unit is part of a vast customer solutions portfolio focused on delivering next-generation technology and consulting services provided across vast industry sectors. One particular focus is on in helping customers cost-effectively migrate their business services to cloud-based platforms. Read More
Solution	After researching solutions to this issue and carefully reviewing alternatives, the BPO selected the nGenius 5010 packet flow switch from their trusted business partner, NETSCOUT. The company is streamlining its monitoring architecture and reducing security risks by implementing the NETSCOUT nGenius packet f low switch solution to replace their underperforming aggregation switch and network tap technology. The IT team installed nGenius 5010 packet f low switch appliances in their data center, also deploying the nGenius Packet Flow Switch Fabric Manager to provide visibility into aggregation switch performance they had been lacking. The nGenius 5010 packet f low switch supports core network packet broker features, includes filtering, load balancing, replication, and aggregation. The packet flow switch architecture enables strategic access to network traffic that scales and operates dynamically, enabling pervasive visibility as the traffic is passed to the existing InfiniStream appliances. Leveraging NETSCOUT’s ASI technology, these InfiniStreams, in turn, generate smart data used to fuel nGeniusONE performance analytics for network, voice, and applications. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Remote Asset Management

Services

System Integration

Challenge

The company’s focus on maintaining a leading marketplace position means information technology (IT) leadership is laser-focused on continually evaluating internal and external business delivery capabilities and expenses, while exploring innovative options to reduce technology complexity. As part of that effort, two years ago, the BPO had established a new U.S. data center and commenced migrating existing customer services and establishing new client delivery platforms at this facility. At the same, the IT resources tasked with managing customer-facing virtual and network services delivery to customers were reporting visibility limitations associated with the installed aggregation switch and network taps. Specifically, IT teams were having issues assuring virtual and network technology performance due to their inability to see any packet traffic flowing from the aggregation switches from network taps, which were also supplied by a legacy vendor. For an IT organization focused on continually reducing complexity, the aggregation switch technology and network taps performance issues had become problematic.

About Customer

This global business process outsourcer (BPO) provides diverse technology delivery services, including a healthcare solution portfolio that provides consulting, back-end processing, and infrastructure solutions to customers. Their healthcare customers depend on the BPO to help improve the quality and content of the services and solutions they provide to their own subscribers, including quality of care and enhanced patient experience. With the BPO taking care of back-end technology and consulting services, their healthcare customers can increase the delivery speed of services they provide, while focusing on driving the types of administrative efficiencies that also lead to reduced operating expenses (OPEX). The BPO’s healthcare business unit is part of a vast customer solutions portfolio focused on delivering next-generation technology and consulting services provided across vast industry sectors. One particular focus is on in helping customers cost-effectively migrate their business services to cloud-based platforms.

Solution

After researching solutions to this issue and carefully reviewing alternatives, the BPO selected the nGenius 5010 packet flow switch from their trusted business partner, NETSCOUT. The company is streamlining its monitoring architecture and reducing security risks by implementing the NETSCOUT nGenius packet f low switch solution to replace their underperforming aggregation switch and network tap technology. The IT team installed nGenius 5010 packet f low switch appliances in their data center, also deploying the nGenius Packet Flow Switch Fabric Manager to provide visibility into aggregation switch performance they had been lacking. The nGenius 5010 packet f low switch supports core network packet broker features, includes filtering, load balancing, replication, and aggregation. The packet flow switch architecture enables strategic access to network traffic that scales and operates dynamically, enabling pervasive visibility as the traffic is passed to the existing InfiniStream appliances. Leveraging NETSCOUT’s ASI technology, these InfiniStreams, in turn, generate smart data used to fuel nGeniusONE performance analytics for network, voice, and applications.

Impact #1	Improved business service delivery to healthcare customers
Impact #2	Eliminated network, virtual data center visibility issues
Impact #3	Vendor tool consolidation with solesource service assurance and aggregation switch solution

Impact #1

Improved business service delivery to healthcare customers

Impact #2

Eliminated network, virtual data center visibility issues

Impact #3

Vendor tool consolidation with solesource service assurance and aggregation switch solution

Benefit #1	Reduced operating expenses (OPEX)
Benefit #2	Increased delivery speed of services

Benefit #1

Reduced operating expenses (OPEX)

Benefit #2

Increased delivery speed of services

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Overview

Healthcare BPO Data Center Improves Service Delivery with NETSCOUT Smart Visibility

Operational Impact

Quantitative Benefit