Nuvolo Case Studies Health Insurance Company Streamlines Operations with Nuvolo's Connected Workplace

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	Health Insurance Company Streamlines Operations with Nuvolo's Connected Workplace Nuvolo

Health Insurance Company Streamlines Operations with Nuvolo's Connected Workplace

Nuvolo

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries	Glass Healthcare & Hospitals
Applicable Functions	Facility Management Maintenance
Use Cases	Asset Lifecycle Management Inventory Management
Services	System Integration
Challenge	The customer, one of the largest health insurance companies in the U.S., was struggling with multiple workplace management systems. The Facilities Management team was using a computerized maintenance management system (CMMS), corporate was using ServiceNow for IT-related requests, and the Space Management team had its own separate system. This led to a 'swivel chair' process where data was manually entered into multiple systems, leading to unnecessary time and effort, and often resulting in errors. The Space Management team was also using email and spreadsheets to track workstations and handle move planning, which was inefficient and error-prone. The company realized they needed a more streamlined and efficient system to manage their operations. Read More
About Customer	The customer is one of the largest health insurance companies in the U.S., serving more than 2 million people. With over 3,000 employees, their organization delivers programs through a network of thousands of doctors, healthcare providers, and hospitals. They had multiple workplace management systems in place, which were causing inefficiencies and errors. The company needed a more streamlined and efficient system to manage their operations, and chose Nuvolo Connected Workplace to consolidate their multiple systems into one. Read More
Solution	The health insurance company chose Nuvolo Connected Workplace to consolidate their multiple systems into one. Nuvolo's solution offered enterprise asset management (EAM), CMMS, and space management capabilities, all built on the ServiceNow platform which the company was already using. This made Nuvolo an optimal choice as it could perform all the necessary functions and would be seamless to implement. The company is now making the most of Nuvolo’s capabilities, using the Space solution to track badge data and manage workspace layouts, and planning to use the reservation feature for desk hoteling. The Maintenance solution is helping the Facilities Management team improve asset tracking, streamline maintenance, and organize data. Technicians can now use their mobile devices to scan a barcode and see the entire history and context of an asset within the Nuvolo system. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Functional Applications - Enterprise Asset Management Systems (EAM)

Applicable Industries

Glass

Healthcare & Hospitals

Applicable Functions

Facility Management

Maintenance

Use Cases

Asset Lifecycle Management

Inventory Management

Services

System Integration

Challenge

The customer, one of the largest health insurance companies in the U.S., was struggling with multiple workplace management systems. The Facilities Management team was using a computerized maintenance management system (CMMS), corporate was using ServiceNow for IT-related requests, and the Space Management team had its own separate system. This led to a 'swivel chair' process where data was manually entered into multiple systems, leading to unnecessary time and effort, and often resulting in errors. The Space Management team was also using email and spreadsheets to track workstations and handle move planning, which was inefficient and error-prone. The company realized they needed a more streamlined and efficient system to manage their operations.

About Customer

The customer is one of the largest health insurance companies in the U.S., serving more than 2 million people. With over 3,000 employees, their organization delivers programs through a network of thousands of doctors, healthcare providers, and hospitals. They had multiple workplace management systems in place, which were causing inefficiencies and errors. The company needed a more streamlined and efficient system to manage their operations, and chose Nuvolo Connected Workplace to consolidate their multiple systems into one.

Solution

The health insurance company chose Nuvolo Connected Workplace to consolidate their multiple systems into one. Nuvolo's solution offered enterprise asset management (EAM), CMMS, and space management capabilities, all built on the ServiceNow platform which the company was already using. This made Nuvolo an optimal choice as it could perform all the necessary functions and would be seamless to implement. The company is now making the most of Nuvolo’s capabilities, using the Space solution to track badge data and manage workspace layouts, and planning to use the reservation feature for desk hoteling. The Maintenance solution is helping the Facilities Management team improve asset tracking, streamline maintenance, and organize data. Technicians can now use their mobile devices to scan a barcode and see the entire history and context of an asset within the Nuvolo system.

Impact #1	With Nuvolo, the health insurance company has been able to simplify their operations, resulting in increased clarity, visibility, and efficiency. They have consolidated their workplace management functions into one platform, reducing duplicate work and errors. The Space solution has provided them with critical space utilization data, helping them align their real estate strategy with their overall business strategy. The Maintenance solution has improved their asset tracking and maintenance processes, and provided them with detailed data for better decision making. The company is also seeing improvements at the individual technician level, with technicians now able to use their mobile devices to scan a barcode and see the entire history and context of an asset within the Nuvolo system.

Impact #1

With Nuvolo, the health insurance company has been able to simplify their operations, resulting in increased clarity, visibility, and efficiency. They have consolidated their workplace management functions into one platform, reducing duplicate work and errors. The Space solution has provided them with critical space utilization data, helping them align their real estate strategy with their overall business strategy. The Maintenance solution has improved their asset tracking and maintenance processes, and provided them with detailed data for better decision making. The company is also seeing improvements at the individual technician level, with technicians now able to use their mobile devices to scan a barcode and see the entire history and context of an asset within the Nuvolo system.

Benefit #1	Consolidated multiple systems into one platform, reducing duplicate work and errors
Benefit #2	Increased user satisfaction with the new streamlined system
Benefit #3	Reduced time spent by IT team on creating new integrations due to existing connections with ServiceNow

Benefit #1

Consolidated multiple systems into one platform, reducing duplicate work and errors

Benefit #2

Increased user satisfaction with the new streamlined system

Benefit #3

Reduced time spent by IT team on creating new integrations due to existing connections with ServiceNow

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Overview

Health Insurance Company Streamlines Operations with Nuvolo's Connected Workplace

Operational Impact

Quantitative Benefit