Qlik Case Studies Haworth Optimizes Product Delivery with Improved Insights from QlikView

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	Haworth Optimizes Product Delivery with Improved Insights from QlikView Qlik

Haworth Optimizes Product Delivery with Improved Insights from QlikView

Qlik

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Functions	Logistics & Transportation
Use Cases	Predictive Quality Analytics Supply Chain Visibility
Services	Data Science Services
Challenge	Haworth, a global manufacturer of adaptable workspaces, was facing challenges in maintaining customer satisfaction throughout its supply chain. The company had over 100 gigabytes of data stored in disparate systems, which was continuously growing. This made it difficult for Haworth to quickly mine through the data to identify and resolve delivery issues. The company needed a streamlined approach to quickly identify delivery discrepancies and resolve them. They sought a comprehensive in-memory business intelligence (BI) solution that could provide meaningful business insights. Read More
About Customer	Haworth is a company that designs and manufactures adaptable workspaces, including raised floors, moveable walls, office furniture, and seating. The company combines science and design principles to create customer-centric solutions that meet individualized needs. Haworth operates in 126 countries and has a growing global presence with more than 80 sales offices and showrooms worldwide. As a world-class manufacturer, Haworth's responsibility to its customers does not end when its products leave the manufacturing plant. To maintain and grow a thriving customer base, Haworth ensures customer satisfaction at every step in the supply chain. Read More
Solution	Haworth deployed QlikView, a comprehensive in-memory business intelligence (BI) solution, to product delivery managers over the course of eight weeks. This redefined business metrics with real-time data. With QlikView, Haworth’s team was able to create a dashboard designed to detect and minimize delivery discrepancies, which was coined the “Deliver On Time and Correct” dashboard. The dashboard allows Haworth to measure on-time shipments and deliveries to customers. IT can now push out data to the end-users where they can immediately gain insights into delivery operations. Using QlikView, Haworth can also compare order, transportation data and billing systems data to highlight product and delivery discrepancies. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Functions

Logistics & Transportation

Use Cases

Predictive Quality Analytics

Supply Chain Visibility

Services

Data Science Services

Challenge

Haworth, a global manufacturer of adaptable workspaces, was facing challenges in maintaining customer satisfaction throughout its supply chain. The company had over 100 gigabytes of data stored in disparate systems, which was continuously growing. This made it difficult for Haworth to quickly mine through the data to identify and resolve delivery issues. The company needed a streamlined approach to quickly identify delivery discrepancies and resolve them. They sought a comprehensive in-memory business intelligence (BI) solution that could provide meaningful business insights.

About Customer

Haworth is a company that designs and manufactures adaptable workspaces, including raised floors, moveable walls, office furniture, and seating. The company combines science and design principles to create customer-centric solutions that meet individualized needs. Haworth operates in 126 countries and has a growing global presence with more than 80 sales offices and showrooms worldwide. As a world-class manufacturer, Haworth's responsibility to its customers does not end when its products leave the manufacturing plant. To maintain and grow a thriving customer base, Haworth ensures customer satisfaction at every step in the supply chain.

Solution

Haworth deployed QlikView, a comprehensive in-memory business intelligence (BI) solution, to product delivery managers over the course of eight weeks. This redefined business metrics with real-time data. With QlikView, Haworth’s team was able to create a dashboard designed to detect and minimize delivery discrepancies, which was coined the “Deliver On Time and Correct” dashboard. The dashboard allows Haworth to measure on-time shipments and deliveries to customers. IT can now push out data to the end-users where they can immediately gain insights into delivery operations. Using QlikView, Haworth can also compare order, transportation data and billing systems data to highlight product and delivery discrepancies.

Impact #1	Improved metrics for order tracking
Impact #2	Empowered sales support team to make decisions on their own
Impact #3	Improved product delivery performance

Impact #1

Improved metrics for order tracking

Impact #2

Empowered sales support team to make decisions on their own

Impact #3

Improved product delivery performance

Benefit #1	More than a one million dollar net positive impact on the business
Benefit #2	The time needed to discover product delivery discrepancies was cut down from two days to just two hours

Benefit #1

More than a one million dollar net positive impact on the business

Benefit #2

The time needed to discover product delivery discrepancies was cut down from two days to just two hours

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Overview

Haworth Optimizes Product Delivery with Improved Insights from QlikView

Operational Impact

Quantitative Benefit