RingCentral
Case Studies
Hawk Ridge Systems Enhances Team Collaboration with RingCentral Glip
Overview
Hawk Ridge Systems Enhances Team Collaboration with RingCentral GlipRingCentral |
Application Infrastructure & Middleware - Event-Driven Application Functional Applications - Manufacturing Execution Systems (MES) | |
Telecommunications | |
Product Research & Development | |
Speech Recognition Virtual Prototyping & Product Testing | |
System Integration | |
Operational Impact
The implementation of RingCentral Glip has significantly improved team collaboration at Hawk Ridge Systems. The integrated solution has streamlined communication, making it easier for teams to initiate video and screen share conferences, and make enterprise-quality voice calls. The powerful task management capabilities of Glip have also been beneficial, either replacing or integrating with the current task management tools in use. The solution has eliminated the need for additional cost for guest users, further enhancing the company's operational efficiency. From Eakin’s point of view, none of the existing solutions on the market could offer Hawk Ridge the range of functionality his company gets with RingCentral and Glip, making it the ideal communications platform for the company. | |
Quantitative Benefit
More than 95% of calls are answered within the first 30 seconds by a technical support engineer, beating industry benchmarks. | |
Customer satisfaction rating is at an impressive 98%. | |
Cost savings achieved by using Glip, which comes free with RingCentral Office. | |