Case Studies Hawai'i Pacific Health delivers information, eases anxiety and burnout

Edit This Case Study Record

	Hawai'i Pacific Health delivers information, eases anxiety and burnout

Hawai'i Pacific Health delivers information, eases anxiety and burnout

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Visualization Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Remote Collaboration Remote Control Remote Patient Monitoring
Services	System Integration Training
Challenge	With much of the staff working 12-hour shifts on site, it was vital to be able to communicate with staff members in a fast, mobile method. The need for quality care increased sharply when the COVID-19 pandemic hit worldwide. As businesses began shutting down and cases began to climb, the first and most pressing need, for both patients and employees, was the need for information. Executive communications had been limited to emails or newsletters, and there was a struggle to reach employees and medical staff in multiple locations with policies and protocols changing hour by hour. Read More
About Customer	Hawai'i Pacific Health (HPH) is a non-profit healthcare network of hospitals, clinics, physicians, and care providers covering Hawaii and the Pacific Region. It is the largest healthcare provider in the state, serving a critical role in delivering quality care to the Hawaiian people. Given the geographic isolation of the Hawaiian Islands, HPH cannot simply send patients to another county for care, making it essential to provide comprehensive healthcare services locally. The organization employs around 7,000 staff members who often work long shifts, necessitating efficient and effective communication methods to ensure the well-being of both patients and employees. Read More
Solution	HPH adopted the Firstup platform to deliver information and ease tension among staff. The platform allowed the CEO to speak directly to teams, and the video feature helped answer staff members’ questions in an easily digestible manner. For example, a video was created to explain the sterilization of N95 masks. The platform also enabled targeted push notifications, delivering mobile notifications with daily COVID bulletins, PPE information, and return-to-work guidelines. This was particularly helpful for remote staff and frontline workers who often spent hours on their feet and could not easily access email. Additionally, the platform facilitated wellbeing initiatives, such as mindfulness and meditation opportunities, and a wellbeing podcast featuring stories from frontline workers. A rap video featuring frontline workers was also created to lift spirits and lighten the mood. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Visualization

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Remote Collaboration

Remote Control

Remote Patient Monitoring

Services

System Integration

Training

Challenge

With much of the staff working 12-hour shifts on site, it was vital to be able to communicate with staff members in a fast, mobile method. The need for quality care increased sharply when the COVID-19 pandemic hit worldwide. As businesses began shutting down and cases began to climb, the first and most pressing need, for both patients and employees, was the need for information. Executive communications had been limited to emails or newsletters, and there was a struggle to reach employees and medical staff in multiple locations with policies and protocols changing hour by hour.

About Customer

Hawai'i Pacific Health (HPH) is a non-profit healthcare network of hospitals, clinics, physicians, and care providers covering Hawaii and the Pacific Region. It is the largest healthcare provider in the state, serving a critical role in delivering quality care to the Hawaiian people. Given the geographic isolation of the Hawaiian Islands, HPH cannot simply send patients to another county for care, making it essential to provide comprehensive healthcare services locally. The organization employs around 7,000 staff members who often work long shifts, necessitating efficient and effective communication methods to ensure the well-being of both patients and employees.

Solution

HPH adopted the Firstup platform to deliver information and ease tension among staff. The platform allowed the CEO to speak directly to teams, and the video feature helped answer staff members’ questions in an easily digestible manner. For example, a video was created to explain the sterilization of N95 masks. The platform also enabled targeted push notifications, delivering mobile notifications with daily COVID bulletins, PPE information, and return-to-work guidelines. This was particularly helpful for remote staff and frontline workers who often spent hours on their feet and could not easily access email. Additionally, the platform facilitated wellbeing initiatives, such as mindfulness and meditation opportunities, and a wellbeing podcast featuring stories from frontline workers. A rap video featuring frontline workers was also created to lift spirits and lighten the mood.

Impact #1	Employees now learn about company news, get inspired by stories from co-workers, and hear directly from leaders through authentic video messages.
Impact #2	Managers can communicate changes and updates to staff, even on days they’re not in the workplace.
Impact #3	Staff can easily connect to important wellness initiatives and creative offerings to minimize anxiety and burnout.

Impact #1

Employees now learn about company news, get inspired by stories from co-workers, and hear directly from leaders through authentic video messages.

Impact #2

Managers can communicate changes and updates to staff, even on days they’re not in the workplace.

Impact #3

Staff can easily connect to important wellness initiatives and creative offerings to minimize anxiety and burnout.

Benefit #1	20% adoption on day 1
Benefit #2	70% adoption in the first 6 months

Benefit #1

20% adoption on day 1

Benefit #2

70% adoption in the first 6 months

Download PDF Version

Overview

Hawai'i Pacific Health delivers information, eases anxiety and burnout

Operational Impact

Quantitative Benefit