HaulMatch's Transformation: Enhancing Customer Satisfaction with Comprehensive Shipment Visibility

HaulMatch, a leading online automobile shipping broker, was facing significant challenges due to a lack of visibility over shipments. The company's shipments, which often took 20-30 days of transit time, were difficult to track, leading to numerous queries from shippers about the status of their shipments. This required HaulMatch’s internal team to invest several hours in fetching the latest update on their customer’s shipment location. The team had to visit third-party websites for updates on shipment location and then share the details with their customers, a process that was time-consuming, tedious, and prone to errors. Furthermore, their customers could not leverage crucial insights such as visibility on the carriers offering them the best service, trade routes that ensure cost optimisation and speedy deliveries. The inefficiencies in tracking updates led to numerous queries regarding the status of the shipment, leading to customer dissatisfaction.

HaulMatch is a leading online automobile shipping broker that specialises in transporting vehicles across regions and oceans. The company prides itself on facilitating both domestic and international vehicle transport at competitive prices. Their expertise ensures that their customers partner with the best carriers, compliant with safety and liability standards. The brand has a well-established and growing network across many countries such as the United States, Germany, Ghana, Nigeria, UAE, Jordan, Ukraine, and more.