Case Studies
Harris Federation Centralizes IT Support for 36 UK Schools with Service Manager and Cireson
Overview
Analytics & Modeling - Data Mining Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems | |
Education | |
Business Operation Facility Management | |
Predictive Maintenance Process Control & Optimization Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
Harris Federation has achieved streamlined management of all assets across their network of 36 schools, allowing for more efficient and proactive operations while reducing unnecessary costs. | |
The IT team now has more clarity on which issues should be resolved, enabling them to focus on assigned tasks and leading to much faster resolution of all issues. | |
The centralized help desk support system introduced accountability benchmarks for the IT department and created a plan for future improvements. | |
Quantitative Benefit
Supports about 20,000 students and staff members in 38 locations. | |
Manages approximately 12,000 devices. | |
The IT department employs 35 workers. | |