Onfleet
Case Studies
Harmons' On-Brand eCommerce Experience with Onfleet and ShopperKit Integration
Overview
Harmons' On-Brand eCommerce Experience with Onfleet and ShopperKit IntegrationOnfleet |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries | |
Retail Transportation | |
Logistics & Transportation Procurement | |
Last Mile Delivery Retail Store Automation | |
System Integration | |
Operational Impact
The integration of ShopperKit and Onfleet into Harmons' eCommerce system has resulted in a number of operational benefits. The most important value of the combined solution is owning the eCommerce process. This has allowed Harmons to maintain brand visibility and customer loyalty. When errors arise, quick responses and resolutions are critical to maintaining shopper satisfaction. The solution also provides clear communication between customer and carrier. Customer accessibility plays an integral role in the success of these partnerships. Through an intuitive user interface, order delivery is smooth and familiar. This brand visibility helps maintain customer loyalty, and through Onfleet and ShopperKit’s partnership, shoppers can be sure the order inside that Harmons van is fresh, accurate, and delivered with care. | |
Quantitative Benefit
Harmons has been able to track more valuable KPIs | |
Harmons has seen an increase in order volume | |
Harmons has experienced a significant decrease in negative customer feedback on order delivery | |