Librestream Case Studies Hands-free Remote Assistance Revolutionizes Automotive Repair & Maintenance at Volvo Group Trucks

	Hands-free Remote Assistance Revolutionizes Automotive Repair & Maintenance at Volvo Group Trucks Librestream

Hands-free Remote Assistance Revolutionizes Automotive Repair & Maintenance at Volvo Group Trucks

Librestream

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Other - Battery
Applicable Industries	Automotive Education
Applicable Functions	Maintenance Quality Assurance
Use Cases	Remote Collaboration Virtual Training
Services	Testing & Certification Training
Challenge	Volvo Group Trucks Central Europe, a distributor and service provider for Volvo Trucks and Renault Trucks in Germany, faced a significant challenge in training and supporting their geographically dispersed field technicians. These technicians frequently needed to be updated on the latest models and repair procedures. Experienced technicians also had undocumented repair procedures and best practices that needed to be transferred to new technicians. Any downtime in maintenance directly translated into a loss of business for Volvo's customers. The company had a limited number of Product Quality Engineers (PQEs) spread across various geographic locations. When repairing a truck, technicians often sought remote assistance from PQEs. However, using a tablet or smartphone for this purpose was inconvenient as technicians had to use their hands to hold the device during the remote assistance call, making it difficult to conduct repairs simultaneously. Read More
About Customer	Volvo Group Trucks Central Europe is a distributor and service provider for Volvo Trucks and Renault Trucks in Germany. The group is committed to driving progress by seeking new technologies in support of the business. Their maintenance and repair technicians are spread across various locations and frequently need to be trained on the most recent models. The company has a limited number of Product Quality Engineers (PQEs) who provide remote assistance to these technicians. The company's commitment to minimizing downtime and maintaining high-quality service standards for their customers led them to seek a solution that would allow their technicians to receive remote assistance in a more efficient and hands-free manner. Read More
Customer Name	Volvo Group Trucks Read More
Solution	The solution came in the form of the RealWear HMT-1, used in conjunction with the LibreStream Onsight Connect remote mentor solution. This combination allowed technicians to connect hands-free with PQEs, capture images and videos, playback training videos, and refer to manuals, thereby improving efficiency and accuracy. The Onsight Connect adapted to low-speed Wi-Fi and limited bandwidth LTE to ensure functionality in adverse conditions by lowering the video resolution, yet still permitting high-resolution still images to be captured. The RealWear HMT-1 offered a hands-free tablet experience with a microdisplay that fits just below the technician’s eye, providing a view comparable to a 7” tablet. The HMT-1 could be used with safety glasses or corrective eyewear and easily attached to helmets or bump caps. The hands-free voice recognition interface of the HMT-1 used an advanced digital microphone array to provide exceptional noise cancellation in up to 95 dBA of noise, critical in loud workshops. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Other - Battery

Applicable Industries

Automotive

Education

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Remote Collaboration

Virtual Training

Services

Testing & Certification

Training

Challenge

Volvo Group Trucks Central Europe, a distributor and service provider for Volvo Trucks and Renault Trucks in Germany, faced a significant challenge in training and supporting their geographically dispersed field technicians. These technicians frequently needed to be updated on the latest models and repair procedures. Experienced technicians also had undocumented repair procedures and best practices that needed to be transferred to new technicians. Any downtime in maintenance directly translated into a loss of business for Volvo's customers. The company had a limited number of Product Quality Engineers (PQEs) spread across various geographic locations. When repairing a truck, technicians often sought remote assistance from PQEs. However, using a tablet or smartphone for this purpose was inconvenient as technicians had to use their hands to hold the device during the remote assistance call, making it difficult to conduct repairs simultaneously.

About Customer

Volvo Group Trucks Central Europe is a distributor and service provider for Volvo Trucks and Renault Trucks in Germany. The group is committed to driving progress by seeking new technologies in support of the business. Their maintenance and repair technicians are spread across various locations and frequently need to be trained on the most recent models. The company has a limited number of Product Quality Engineers (PQEs) who provide remote assistance to these technicians. The company's commitment to minimizing downtime and maintaining high-quality service standards for their customers led them to seek a solution that would allow their technicians to receive remote assistance in a more efficient and hands-free manner.

Customer Name

Volvo Group Trucks

Solution

The solution came in the form of the RealWear HMT-1, used in conjunction with the LibreStream Onsight Connect remote mentor solution. This combination allowed technicians to connect hands-free with PQEs, capture images and videos, playback training videos, and refer to manuals, thereby improving efficiency and accuracy. The Onsight Connect adapted to low-speed Wi-Fi and limited bandwidth LTE to ensure functionality in adverse conditions by lowering the video resolution, yet still permitting high-resolution still images to be captured. The RealWear HMT-1 offered a hands-free tablet experience with a microdisplay that fits just below the technician’s eye, providing a view comparable to a 7” tablet. The HMT-1 could be used with safety glasses or corrective eyewear and easily attached to helmets or bump caps. The hands-free voice recognition interface of the HMT-1 used an advanced digital microphone array to provide exceptional noise cancellation in up to 95 dBA of noise, critical in loud workshops.

Impact #1	The implementation of the RealWear HMT-1 and LibreStream Onsight Connect solution has revolutionized the way Volvo Group Trucks Central Europe conducts its repair and maintenance operations. Technicians can now perform repair tasks hands-free while connected with the PQE or referring to manuals and drawings. Training videos can be created in real-time while performing procedures, turning a one-time repair into a long-lasting, transferable learning opportunity. The hands-free voice recognition interface of the HMT-1 provides exceptional noise cancellation in loud workshops, making communication more effective. The ability to browse mechanical drawings and refer to manuals hands-free using voice commands has significantly improved the efficiency of the technicians.

Impact #1

The implementation of the RealWear HMT-1 and LibreStream Onsight Connect solution has revolutionized the way Volvo Group Trucks Central Europe conducts its repair and maintenance operations. Technicians can now perform repair tasks hands-free while connected with the PQE or referring to manuals and drawings. Training videos can be created in real-time while performing procedures, turning a one-time repair into a long-lasting, transferable learning opportunity. The hands-free voice recognition interface of the HMT-1 provides exceptional noise cancellation in loud workshops, making communication more effective. The ability to browse mechanical drawings and refer to manuals hands-free using voice commands has significantly improved the efficiency of the technicians.

Benefit #1	A limited number of PQEs can now support hundreds of technicians in the field.
Benefit #2	The field-swappable battery lasts for over 8 hours with typical use including video streaming, allowing technicians to work uninterrupted throughout the day.
Benefit #3	The HMT-1 is IP-66 rated for use in dusty and wet environments, ensuring durability and longevity of the device.

Benefit #1

A limited number of PQEs can now support hundreds of technicians in the field.

Benefit #2

The field-swappable battery lasts for over 8 hours with typical use including video streaming, allowing technicians to work uninterrupted throughout the day.

Benefit #3

The HMT-1 is IP-66 rated for use in dusty and wet environments, ensuring durability and longevity of the device.

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Overview

Hands-free Remote Assistance Revolutionizes Automotive Repair & Maintenance at Volvo Group Trucks

Operational Impact

Quantitative Benefit