New Relic
Case Studies
Halodoc's Health-Tech Platform: A Case Study on Improved App Performance and Cost Efficiency
Overview
Halodoc's Health-Tech Platform: A Case Study on Improved App Performance and Cost EfficiencyNew Relic |
Infrastructure as a Service (IaaS) - Cloud Computing Platform as a Service (PaaS) - Application Development Platforms | |
Cement Healthcare & Hospitals | |
Logistics & Transportation Procurement | |
Construction Management Infrastructure Inspection | |
Operational Impact
The adoption of New Relic has significantly improved Halodoc's operational efficiency. The company has been able to maintain consistent service availability by sourcing real-time data from a single source of truth, which has not only reduced page load times but also enhanced customer satisfaction. The consolidation of all necessary system information in one place has enabled Halodoc to deliver a consistent experience to its customers, fostering a culture of developer productivity, accountability, and ownership. Teams have used the additional capacity to develop new features for the platform, with data access being streamlined for both engineering and non-engineering teams. This data democratization has helped break down silos and increase customer satisfaction. Furthermore, Halodoc has made significant savings through vendor consolidation, service optimization, and a reduction in infrastructure costs. | |
Quantitative Benefit
40% improvement in overall app performance | |
20% decrease in average monthly infrastructure and associated server costs | |
22% increase in average transactions in 12 months | |