Hallmark Health Medical Associates Using the IBM Phytel suite to meet care and treatment goals

Hallmark Health Medical Associates (HHMA) wanted to empower its caregivers to improve performance on several key measures by improving documentation and using pre-visit planning and daily huddles. The organization set three goals for this implementation. First, the organization wanted to make it easier for caregivers to review and update primary care physician (PCP) attribution and patient status. HHMA believed this would help drive the accuracy of outreach calls and performance reporting. HHMA’s second goal was for all of its offices to begin performing pre-visit planning at least one day in advance. As part of this goal, the business envisioned daily huddles in its offices, during which caregivers would use patient summaries to identify and develop plans for closing patient care gaps. The organization’s third goal was to reach a threshold of 90 percent for six 2014 National Committee for Quality Assurance (NCQA) PatientCentered Medical Home (PCMH) standard measures.

Hallmark Health Medical Associates is the ambulatory unit for Hallmark Health System, a hospital and physician network founded in 1997 in the Boston, Massachusetts, area. With 2,850 employees working in 23 practices in nine communities across Boston’s northern suburbs, HHMA provides a wide range of outpatient medical care, including family medicine, endocrinology, gastroenterology, gynecology and obstetrics. All of HHMA’s practitioners maintain relationships with Lawrence Memorial Hospital and Melrose-Wakefield Hospital.