Resco Case Studies Gulp Limited Implements Resco for Offline Mobility

Edit This Case Study Record

	Gulp Limited Implements Resco for Offline Mobility Resco

Gulp Limited Implements Resco for Offline Mobility

Resco

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Utilities
Applicable Functions	Field Services
Use Cases	Remote Asset Management
Services	System Integration
Challenge	Gulp Limited, an Irish water services company, faced challenges in managing its field teams. The teams, spread across the country, provide services mainly to residential customers. They not only install Gulp's water purification technology but also ensure its proper functioning by providing post-installation services. The field team's daily tasks included planning tasks effectively, having a 360° overview and instant access to all products & prices, checking in/out at each visit, closing the appointment with an editable payment invoice, and being independent of Internet connectivity. However, they faced issues with tracking changes when editing products in offline mode, delays with check-in and closing appointments, difficulty in entering and having visibility on payments, and lack of motivation due to the absence of detailed user insights and route planning. Read More
About Customer	Gulp Limited is a water services company based in Galway, Ireland. The company delivers environmentally sustainable alternatives to bottled water to consumers. Gulp believes that water, being a fundamental part of our lives, must always be of top quality. To ensure this, the company uses modern water purification technology to purify drinking water at the kitchen sink, providing crystal clear and healthy water. The purification system eliminates up to 99.9% of contaminants contained in regular drinking water. Gulp has a team of field engineers spread all over the country, offering services mainly to residential customers. Read More
Solution	Gulp Limited chose Resco as the solution to complement its Salesforce back-end system. Resco was the only solution that met the needs of Gulp's field teams. The implementation of Resco took less than a week and cost a fraction of the investment previously made. With Resco, the field teams could start the day with route optimization planned by the back office, increasing their productivity and eliminating frustration. Resco's auditing & analysis options allowed the company to gather each user's insights, motivating team members for stronger performance. The support team's helpfulness and responsiveness were major positives for Resco. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Utilities

Applicable Functions

Field Services

Use Cases

Remote Asset Management

Services

System Integration

Challenge

Gulp Limited, an Irish water services company, faced challenges in managing its field teams. The teams, spread across the country, provide services mainly to residential customers. They not only install Gulp's water purification technology but also ensure its proper functioning by providing post-installation services. The field team's daily tasks included planning tasks effectively, having a 360° overview and instant access to all products & prices, checking in/out at each visit, closing the appointment with an editable payment invoice, and being independent of Internet connectivity. However, they faced issues with tracking changes when editing products in offline mode, delays with check-in and closing appointments, difficulty in entering and having visibility on payments, and lack of motivation due to the absence of detailed user insights and route planning.

About Customer

Gulp Limited is a water services company based in Galway, Ireland. The company delivers environmentally sustainable alternatives to bottled water to consumers. Gulp believes that water, being a fundamental part of our lives, must always be of top quality. To ensure this, the company uses modern water purification technology to purify drinking water at the kitchen sink, providing crystal clear and healthy water. The purification system eliminates up to 99.9% of contaminants contained in regular drinking water. Gulp has a team of field engineers spread all over the country, offering services mainly to residential customers.

Solution

Gulp Limited chose Resco as the solution to complement its Salesforce back-end system. Resco was the only solution that met the needs of Gulp's field teams. The implementation of Resco took less than a week and cost a fraction of the investment previously made. With Resco, the field teams could start the day with route optimization planned by the back office, increasing their productivity and eliminating frustration. Resco's auditing & analysis options allowed the company to gather each user's insights, motivating team members for stronger performance. The support team's helpfulness and responsiveness were major positives for Resco.

Impact #1	Field teams now start the day with route optimization planned by the back office, increasing their productivity and eliminating frustration.
Impact #2	With Resco’s auditing & analysis options, the company now gathers each user insights that motivate team members for stronger performance.
Impact #3	The company is now able to focus entirely on growing the business profitably.

Impact #1

Field teams now start the day with route optimization planned by the back office, increasing their productivity and eliminating frustration.

Impact #2

With Resco’s auditing & analysis options, the company now gathers each user insights that motivate team members for stronger performance.

Impact #3

The company is now able to focus entirely on growing the business profitably.

Benefit #1	Implementing Resco took less than a week and cost a fraction of the investment previously made.

Benefit #1

Implementing Resco took less than a week and cost a fraction of the investment previously made.

Download PDF Version

Overview

Gulp Limited Implements Resco for Offline Mobility

Operational Impact

Quantitative Benefit