Case Studies Growth with No Unnecessary Delays

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	Growth with No Unnecessary Delays

Growth with No Unnecessary Delays

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Specialty Vehicles Automotive
Applicable Functions	Procurement Sales & Marketing Warehouse & Inventory Management
Use Cases	Predictive Maintenance Process Control & Optimization Supply Chain Visibility
Services	Data Science Services System Integration Cloud Planning, Design & Implementation Services
Challenge	Each subsidiary in the Terberg Group used to independently develop its own data analyses, and the insights that were obtained weren’t always shared between companies. In order to improve operating performance at the Group level and to facilitate growth, the Terberg Group started its own Data Science department in 2016. That same year, the department decided that Celonis Process Mining could provide the visualization of process performance they were looking for. With the help of process mining, Terberg wants to create uniform analyses for its procurement and sales processes that will deliver better insight into these processes. The first processes that the Group centralized were purchase-to-pay (P2P) and accounts payable (AP). Read More
About Customer	For almost 150 years, the companies in the Terberg Group have strived to offer the best in the worldwide specialized vehicle market. The Group began in 1869 in the tiny village of Benschop in the Netherlands as a forge for transport vehicles, and it has grown into a multinational company with 2,400 employees at 28 subsidiaries in 11 countries. Terberg takes the lead, from terminal haulers and cars to modifications to new vehicles, and focuses on innovation, transformation, and value creation. The Group currently delivers to 100 countries and has overall annual sales of 900 million euros. Read More
Solution	The Terberg Group started using Celonis Process Mining in 2017. They took a co-innovation approach, where the Group’s Data Science department and an experienced team of data scientists from Celonis collaborated intensively on developing the connection with Microsoft Dynamics AX. This was done primarily for P2P and AP, but connectors to Microsoft Dynamics AX have also been developed since then for the order-to-cash (O2C), accounts receivable (AR), production, and warehouse management (WHM) processes. At this point, the Terberg Group has a broad base of connectors at its disposal to support the subsidiaries in multiple processes. The Group is very satisfied with its collaboration with Celonis. Jorrit ter Horst, Data Science Consultant at Terberg Group: “The Celonis team has extensive knowledge of a large number of systems, which made it possible for us to also develop the required connectors for Microsoft Dynamics AX. We also really experienced the entire approach as a joint effort. We worked together to dive deep into the systems to find relevant data points that we could visualize with the help of Celonis Process Mining.” Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Specialty Vehicles

Automotive

Applicable Functions

Procurement

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Predictive Maintenance

Process Control & Optimization

Supply Chain Visibility

Services

Data Science Services

System Integration

Cloud Planning, Design & Implementation Services

Challenge

Each subsidiary in the Terberg Group used to independently develop its own data analyses, and the insights that were obtained weren’t always shared between companies. In order to improve operating performance at the Group level and to facilitate growth, the Terberg Group started its own Data Science department in 2016. That same year, the department decided that Celonis Process Mining could provide the visualization of process performance they were looking for. With the help of process mining, Terberg wants to create uniform analyses for its procurement and sales processes that will deliver better insight into these processes. The first processes that the Group centralized were purchase-to-pay (P2P) and accounts payable (AP).

About Customer

For almost 150 years, the companies in the Terberg Group have strived to offer the best in the worldwide specialized vehicle market. The Group began in 1869 in the tiny village of Benschop in the Netherlands as a forge for transport vehicles, and it has grown into a multinational company with 2,400 employees at 28 subsidiaries in 11 countries. Terberg takes the lead, from terminal haulers and cars to modifications to new vehicles, and focuses on innovation, transformation, and value creation. The Group currently delivers to 100 countries and has overall annual sales of 900 million euros.

Solution

The Terberg Group started using Celonis Process Mining in 2017. They took a co-innovation approach, where the Group’s Data Science department and an experienced team of data scientists from Celonis collaborated intensively on developing the connection with Microsoft Dynamics AX. This was done primarily for P2P and AP, but connectors to Microsoft Dynamics AX have also been developed since then for the order-to-cash (O2C), accounts receivable (AR), production, and warehouse management (WHM) processes. At this point, the Terberg Group has a broad base of connectors at its disposal to support the subsidiaries in multiple processes. The Group is very satisfied with its collaboration with Celonis. Jorrit ter Horst, Data Science Consultant at Terberg Group: “The Celonis team has extensive knowledge of a large number of systems, which made it possible for us to also develop the required connectors for Microsoft Dynamics AX. We also really experienced the entire approach as a joint effort. We worked together to dive deep into the systems to find relevant data points that we could visualize with the help of Celonis Process Mining.”

Impact #1	The visualization of the P2P process using Celonis Process Mining focuses on vendor delivery performance and helped the Terberg Group obtain a better grasp of the causes of delayed deliveries by suppliers.
Impact #2	The Group can generally map delayed deliveries and differentiate between internal and external causes of delays.
Impact #3	These analyses ensure that the Group can accelerate its own production and delivery processes.

Impact #1

The visualization of the P2P process using Celonis Process Mining focuses on vendor delivery performance and helped the Terberg Group obtain a better grasp of the causes of delayed deliveries by suppliers.

Impact #2

The Group can generally map delayed deliveries and differentiate between internal and external causes of delays.

Impact #3

These analyses ensure that the Group can accelerate its own production and delivery processes.

Benefit #1	900 million euros in annual sales.
Benefit #2	2,400 employees at 28 subsidiaries in 11 countries.
Benefit #3	100 countries served.

Benefit #1

900 million euros in annual sales.

Benefit #2

2,400 employees at 28 subsidiaries in 11 countries.

Benefit #3

100 countries served.

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Overview

Growth with No Unnecessary Delays

Operational Impact

Quantitative Benefit