DocuWare
Case Studies
Growing multinational company improves service to independent sales reps and customers
Overview
Growing multinational company improves service to independent sales reps and customersDocuWare |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Retail | |
Real-Time Location System (RTLS) Supply Chain Visibility | |
System Integration | |
Operational Impact
The integrated solution generates accurate measurements of delivery times by each carrier/region of the country, so customer service staff have real-time information when they respond to customer or internal requests. | |
The operations team has better control over the various stages of the order and can better monitor deliveries and track new orders. | |
The solution also allows the workflow of each of the different carriers to be planned, depending on the services provided. | |