Auvik Case Studies Growing MSP Uncovers Huge Service Efficiencies With Network Infrastructure RMM

Edit This Case Study Record

	Growing MSP Uncovers Huge Service Efficiencies With Network Infrastructure RMM Auvik

Growing MSP Uncovers Huge Service Efficiencies With Network Infrastructure RMM

Auvik

Technology Category	Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Services	System Integration Cloud Planning, Design & Implementation Services
Challenge	Network Doctor, a managed services provider (MSP), was facing challenges with its existing network monitoring tool. The tool was not providing information about new equipment being added to the network, making it difficult for the company to stay updated on the client's environment. The tool also lacked discovery and initial auditing capabilities, making onboarding a time-consuming process as the team had to physically locate the equipment and manually input all the inventory into their PSA tool, ConnectWise. The company was looking for a solution that could offer more functionality and help them maintain a high level of uptime for their clients. Read More
About Customer	Network Doctor is a growing managed services provider (MSP) that focuses on providing a 'white glove' level of service to its 80 clients. The company is committed to being proactive in helping its clients maintain the highest possible amount of uptime. Andrew Kropf, who heads up the company’s network and data center operations, including all of Network Doctor’s cloud offerings, was looking for a solution that could improve their network monitoring capabilities and make their operations more efficient. Read More
Solution	Network Doctor decided to implement Auvik, a network monitoring tool that offered the functionality they had been looking for. The implementation process was quick and seamless, causing no disruption or impact to the client or their system. Auvik provided real-time network discovery, network mapping, and port mapping, which drastically cut down Network Doctor’s ticket resolution time. The tool also synced with their PSA, ConnectWise, allowing them to get a lot of information from the client’s environment and sync their tickets and configurations. Auvik also helped the team pinpoint where a network was going down and how they could bring it back up to fix it. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Services

System Integration

Cloud Planning, Design & Implementation Services

Challenge

Network Doctor, a managed services provider (MSP), was facing challenges with its existing network monitoring tool. The tool was not providing information about new equipment being added to the network, making it difficult for the company to stay updated on the client's environment. The tool also lacked discovery and initial auditing capabilities, making onboarding a time-consuming process as the team had to physically locate the equipment and manually input all the inventory into their PSA tool, ConnectWise. The company was looking for a solution that could offer more functionality and help them maintain a high level of uptime for their clients.

About Customer

Network Doctor is a growing managed services provider (MSP) that focuses on providing a 'white glove' level of service to its 80 clients. The company is committed to being proactive in helping its clients maintain the highest possible amount of uptime. Andrew Kropf, who heads up the company’s network and data center operations, including all of Network Doctor’s cloud offerings, was looking for a solution that could improve their network monitoring capabilities and make their operations more efficient.

Solution

Network Doctor decided to implement Auvik, a network monitoring tool that offered the functionality they had been looking for. The implementation process was quick and seamless, causing no disruption or impact to the client or their system. Auvik provided real-time network discovery, network mapping, and port mapping, which drastically cut down Network Doctor’s ticket resolution time. The tool also synced with their PSA, ConnectWise, allowing them to get a lot of information from the client’s environment and sync their tickets and configurations. Auvik also helped the team pinpoint where a network was going down and how they could bring it back up to fix it.

Impact #1	Auvik helped Network Doctor become more proactive and react faster to issues.
Impact #2	The tool eliminated a lot of excess chatter from their reports, providing them with actionable and specific information.
Impact #3	Auvik ensured that Network Doctor was never caught flat-footed, as it alerted them when clients added things to the network without informing them.

Impact #1

Auvik helped Network Doctor become more proactive and react faster to issues.

Impact #2

The tool eliminated a lot of excess chatter from their reports, providing them with actionable and specific information.

Impact #3

Auvik ensured that Network Doctor was never caught flat-footed, as it alerted them when clients added things to the network without informing them.

Benefit #1	The process of rolling Auvik out only took 2 weeks.
Benefit #2	Auvik drastically cut down Network Doctor’s ticket resolution time.

Benefit #1

The process of rolling Auvik out only took 2 weeks.

Benefit #2

Auvik drastically cut down Network Doctor’s ticket resolution time.

Download PDF Version

Overview

Growing MSP Uncovers Huge Service Efficiencies With Network Infrastructure RMM

Operational Impact

Quantitative Benefit