Case Studies Greggs uses Paragon to support business transformation

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	Greggs uses Paragon to support business transformation

Greggs uses Paragon to support business transformation

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Food & Beverage Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Predictive Maintenance Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	With the food-on-the-go sector rapidly expanding in the UK, retailers like Greggs face growing pressure on their supply chains to meet changing customer expectations. Greggs needed to transform from a decentralised traditional bakery business into a centrally-run, food-on-the-go brand. This transformation required reshaping its supply chain to support shop expansion beyond 2,000 outlets and to meet the choice and availability customers demand. The distribution planning had become progressively more complex, requiring advanced planning tools to achieve the highest levels of efficiency, utilisation, and service performance. Read More
About Customer	Greggs is the UK’s leading bakery food-on-the-go retailer with over 1,800 shops nationwide, serving over six million customers a week. The company has undertaken an ambitious £100 million, five-year investment to reshape its supply chain. This initiative is part of a strategic plan designed to transform Greggs from a decentralised traditional bakery business into a centrally-run, food-on-the-go brand. The retailer has expanded beyond its traditional high street locations to new sites on retail and industrial parks, motorway service stations, and travel hubs, supported by a successful and growing franchise model. Read More
Solution	Greggs implemented Paragon’s Multi Depot routing and scheduling software to simplify the planning process, target efficiency savings, and maintain service standards. A team of two full-time transport solution managers regularly review fixed routes and schedules to ensure continued optimum performance and factor in any operational changes. The software helps manage a fleet of 250 18-tonne, temperature-controlled rigid vehicles that provide 3,500 store deliveries every day. The distribution planning has become more complex, requiring the software to factor in a wide range of operational parameters, including time-sensitive access restrictions and strict delivery windows. Paragon’s software was also used to support major change projects, such as the consolidation of Edinburgh and Glasgow bakeries, which improved fleet utilisation by over 30% and removed almost 900 miles a week from local plans. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Food & Beverage

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Predictive Maintenance

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

With the food-on-the-go sector rapidly expanding in the UK, retailers like Greggs face growing pressure on their supply chains to meet changing customer expectations. Greggs needed to transform from a decentralised traditional bakery business into a centrally-run, food-on-the-go brand. This transformation required reshaping its supply chain to support shop expansion beyond 2,000 outlets and to meet the choice and availability customers demand. The distribution planning had become progressively more complex, requiring advanced planning tools to achieve the highest levels of efficiency, utilisation, and service performance.

About Customer

Greggs is the UK’s leading bakery food-on-the-go retailer with over 1,800 shops nationwide, serving over six million customers a week. The company has undertaken an ambitious £100 million, five-year investment to reshape its supply chain. This initiative is part of a strategic plan designed to transform Greggs from a decentralised traditional bakery business into a centrally-run, food-on-the-go brand. The retailer has expanded beyond its traditional high street locations to new sites on retail and industrial parks, motorway service stations, and travel hubs, supported by a successful and growing franchise model.

Solution

Greggs implemented Paragon’s Multi Depot routing and scheduling software to simplify the planning process, target efficiency savings, and maintain service standards. A team of two full-time transport solution managers regularly review fixed routes and schedules to ensure continued optimum performance and factor in any operational changes. The software helps manage a fleet of 250 18-tonne, temperature-controlled rigid vehicles that provide 3,500 store deliveries every day. The distribution planning has become more complex, requiring the software to factor in a wide range of operational parameters, including time-sensitive access restrictions and strict delivery windows. Paragon’s software was also used to support major change projects, such as the consolidation of Edinburgh and Glasgow bakeries, which improved fleet utilisation by over 30% and removed almost 900 miles a week from local plans.

Impact #1	Simplified the planning process, making it easier to manage complex distribution requirements.
Impact #2	Achieved optimum distribution performance, ensuring high levels of efficiency and service standards.
Impact #3	Supported business transformation by enabling Greggs to expand its shop network and meet customer demand.

Impact #1

Simplified the planning process, making it easier to manage complex distribution requirements.

Impact #2

Achieved optimum distribution performance, ensuring high levels of efficiency and service standards.

Impact #3

Supported business transformation by enabling Greggs to expand its shop network and meet customer demand.

Benefit #1	Improved fleet utilisation by over 30%.
Benefit #2	Removed almost 900 miles a week from local plans.
Benefit #3	Achieved a fuel saving of more than 2%.

Benefit #1

Improved fleet utilisation by over 30%.

Benefit #2

Removed almost 900 miles a week from local plans.

Benefit #3

Achieved a fuel saving of more than 2%.

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Overview

Greggs uses Paragon to support business transformation

Operational Impact

Quantitative Benefit