Camunda
Case Studies
Greater operational efficiency and improved endcustomer experience for insurers
Overview
Greater operational efficiency and improved endcustomer experience for insurersCamunda |
Application Infrastructure & Middleware - API Integration & Management | |
Business Operation | |
Predictive Quality Analytics Process Control & Optimization | |
System Integration | |
Operational Impact
The automation of manual tasks has shortened response times, leading to faster processing times and subsequently an improved customer experience. | |
The introduction of Camunda facilitated short development cycles and rapid value creation. | |
The automation of the process of online reporting of storm damage resulted in greater transparency throughout the process. | |
Quantitative Benefit
12% of claims were automatically entered into the system via the website during catastrophic floods and storms in the summer of 2021. | |
80% of the claims created via the website could be forwarded for further processing without the intervention of a claim’s handler. | |
75% of the orders no longer needed to be checked by the administrator after the optimization of the process of creating orders for administrators’ to-do lists. | |