BeyondTrust Case Studies Greater Manchester Shared Services: Serving the Remote Support Needs of a Vital Healthcare System

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	Greater Manchester Shared Services: Serving the Remote Support Needs of a Vital Healthcare System BeyondTrust

Greater Manchester Shared Services: Serving the Remote Support Needs of a Vital Healthcare System

BeyondTrust

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Maintenance Quality Assurance
Use Cases	Remote Asset Management Remote Collaboration
Services	System Integration Software Design & Engineering Services
Challenge	NHS Greater Manchester Shared Services (GMSS) is a large healthcare support service provider in the United Kingdom. They work with 12 regional clinical commissioning groups (CCGs) serving a population of 2.8 million. Their clients include CCGs, local authorities, over 600 healthcare providers, and other public and private sector bodies, primarily across the Greater Manchester region in the UK. The organization was in need of a solution that was both flexible and secure, as they handle large volumes of sensitive patient data every day. The solution needed to be highly configurable to meet their specific support needs, without compromising on strong security. Read More
About Customer	NHS Greater Manchester Shared Services (GMSS) is a healthcare support service provider in the United Kingdom. They deliver one of the largest portfolios of healthcare support services in the country. They work closely with 12 regional clinical commissioning groups (CCGs) serving a population of 2.8 million. The organization’s clients include CCGs, local authorities, more than 600 healthcare providers and a host of other public and private sector bodies, primarily across the Greater Manchester region in the UK. They handle large volumes of sensitive patient data every day, making security a primary concern for them. Read More
Solution	NHS GMSS chose to standardize on Bomgar due to its strong security features and flexibility. All Bomgar sessions between representatives and remote users occur through the server components that run on the Bomgar appliance. To protect the security of the application data in transit, Bomgar uses 256- bit Advanced Encryption Standard (AES) SSL to encrypt all application communications. The service desk team uses Bomgar to help the local healthcare practices and other organizations they serve with a wide range of issues. They use Bomgar’s Jump Client technology to gain access to and perform maintenance activities on the more than 550 servers that the organization manages. NHS GMSS has also integrated Bomgar with its ServiceNow IT service management system. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Remote Asset Management

Remote Collaboration

Services

System Integration

Software Design & Engineering Services

Challenge

NHS Greater Manchester Shared Services (GMSS) is a large healthcare support service provider in the United Kingdom. They work with 12 regional clinical commissioning groups (CCGs) serving a population of 2.8 million. Their clients include CCGs, local authorities, over 600 healthcare providers, and other public and private sector bodies, primarily across the Greater Manchester region in the UK. The organization was in need of a solution that was both flexible and secure, as they handle large volumes of sensitive patient data every day. The solution needed to be highly configurable to meet their specific support needs, without compromising on strong security.

About Customer

NHS Greater Manchester Shared Services (GMSS) is a healthcare support service provider in the United Kingdom. They deliver one of the largest portfolios of healthcare support services in the country. They work closely with 12 regional clinical commissioning groups (CCGs) serving a population of 2.8 million. The organization’s clients include CCGs, local authorities, more than 600 healthcare providers and a host of other public and private sector bodies, primarily across the Greater Manchester region in the UK. They handle large volumes of sensitive patient data every day, making security a primary concern for them.

Solution

NHS GMSS chose to standardize on Bomgar due to its strong security features and flexibility. All Bomgar sessions between representatives and remote users occur through the server components that run on the Bomgar appliance. To protect the security of the application data in transit, Bomgar uses 256- bit Advanced Encryption Standard (AES) SSL to encrypt all application communications. The service desk team uses Bomgar to help the local healthcare practices and other organizations they serve with a wide range of issues. They use Bomgar’s Jump Client technology to gain access to and perform maintenance activities on the more than 550 servers that the organization manages. NHS GMSS has also integrated Bomgar with its ServiceNow IT service management system.

Impact #1	The integration of Bomgar with ServiceNow IT service management system allows the support reps to initiate and document Bomgar remote support sessions within the ServiceNow environment.
Impact #2	Bomgar’s Recording feature plays an important role in enhancing the ServiceNow workflow by creating a reviewable record of each session.
Impact #3	Bomgar’s Canned Scripts feature saves the team a tremendous amount of time by automating the activities of pushing software and updates out to the various practices.

Impact #1

The integration of Bomgar with ServiceNow IT service management system allows the support reps to initiate and document Bomgar remote support sessions within the ServiceNow environment.

Impact #2

Bomgar’s Recording feature plays an important role in enhancing the ServiceNow workflow by creating a reviewable record of each session.

Impact #3

Bomgar’s Canned Scripts feature saves the team a tremendous amount of time by automating the activities of pushing software and updates out to the various practices.

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Overview

Greater Manchester Shared Services: Serving the Remote Support Needs of a Vital Healthcare System

Operational Impact