Case Studies Grand Central Hotel Belfast Sets the Standard for Inspired Guest Service

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	Grand Central Hotel Belfast Sets the Standard for Inspired Guest Service

Grand Central Hotel Belfast Sets the Standard for Inspired Guest Service

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	While bringing their newest property online, the leadership team’s goal to excel in delivering quality, personalised service was challenged. They required access to individual guest profile data that would enable staff to personalise the guest experience. Hastings knew they had to get ahead of their prospective guests’ needs prior to the grand opening at Grand Central Hotel Belfast. Without this important staff insight, guests would not receive the same personal attention to which they had become accustomed. They also needed real-time data related to guest room inventory and availability. Hastings’ leadership knew that their property management solution (PMS) must interface with their existing web reservations and channel management tools to bring in the necessary real-time data if they were to deliver consistent guest service at their new Grand Central Hotel Belfast and not miss a beat. Read More
About Customer	Hastings Hotels operates Northern Ireland’s finest destination hotels. The hotel portfolio has expanded over the past 50+ years to include seven luxurious properties, each with their own distinct character. Every property offers guests an impressive venue choice; above the glittering city lights, located amidst breath-taking scenery or on a world-famous golf course. Lavish rooms and suites make each location in the portfolio an unforgettable experience for guests. Read More
Solution	The power of Hastings Hotels’ long-standing partnership with Agilysys and its Visual One PMS solution assures the most accurate guest room inventory and availability, something that’s vital for saving valuable staff time and delivering an exceptional guest experience. The enterprise-wide PMS integration simplifies digital management of travel bookings and gives Grand Central Hotel Belfast the distinct competitive advantage of providing seamless guest service. Hastings Hotels has established itself as a brand that brings consistent guest service to each of its destinations. Having had a long-standing relationship with Agilysys, the group was firmly of the belief that the Visual One was the best choice for the Grand Central Hotel Belfast, making it the seventh location in the group to use the leading PMS solution. All seven properties now interact with one another via the property management technology, sharing guest profiles and enabling Hastings Hotels to continue its long-standing tradition of delivering five-star service. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

While bringing their newest property online, the leadership team’s goal to excel in delivering quality, personalised service was challenged. They required access to individual guest profile data that would enable staff to personalise the guest experience. Hastings knew they had to get ahead of their prospective guests’ needs prior to the grand opening at Grand Central Hotel Belfast. Without this important staff insight, guests would not receive the same personal attention to which they had become accustomed. They also needed real-time data related to guest room inventory and availability. Hastings’ leadership knew that their property management solution (PMS) must interface with their existing web reservations and channel management tools to bring in the necessary real-time data if they were to deliver consistent guest service at their new Grand Central Hotel Belfast and not miss a beat.

About Customer

Hastings Hotels operates Northern Ireland’s finest destination hotels. The hotel portfolio has expanded over the past 50+ years to include seven luxurious properties, each with their own distinct character. Every property offers guests an impressive venue choice; above the glittering city lights, located amidst breath-taking scenery or on a world-famous golf course. Lavish rooms and suites make each location in the portfolio an unforgettable experience for guests.

Solution

The power of Hastings Hotels’ long-standing partnership with Agilysys and its Visual One PMS solution assures the most accurate guest room inventory and availability, something that’s vital for saving valuable staff time and delivering an exceptional guest experience. The enterprise-wide PMS integration simplifies digital management of travel bookings and gives Grand Central Hotel Belfast the distinct competitive advantage of providing seamless guest service. Hastings Hotels has established itself as a brand that brings consistent guest service to each of its destinations. Having had a long-standing relationship with Agilysys, the group was firmly of the belief that the Visual One was the best choice for the Grand Central Hotel Belfast, making it the seventh location in the group to use the leading PMS solution. All seven properties now interact with one another via the property management technology, sharing guest profiles and enabling Hastings Hotels to continue its long-standing tradition of delivering five-star service.

Impact #1	Staying abreast of technology while striking the right balance of providing personalised guest interaction, the use of Visual One data allows staff to customise experiences that make guests feel at home during their stay, adding a personal touch that encourages a return visit.
Impact #2	The enterprise-wide PMS integration simplifies digital management of travel bookings and gives Grand Central Hotel Belfast the distinct competitive advantage of providing seamless guest service.
Impact #3	All seven properties now interact with one another via the property management technology, sharing guest profiles and enabling Hastings Hotels to continue its long-standing tradition of delivering five-star service.

Impact #1

Staying abreast of technology while striking the right balance of providing personalised guest interaction, the use of Visual One data allows staff to customise experiences that make guests feel at home during their stay, adding a personal touch that encourages a return visit.

Impact #2

The enterprise-wide PMS integration simplifies digital management of travel bookings and gives Grand Central Hotel Belfast the distinct competitive advantage of providing seamless guest service.

Impact #3

All seven properties now interact with one another via the property management technology, sharing guest profiles and enabling Hastings Hotels to continue its long-standing tradition of delivering five-star service.

Benefit #1	The hotel’s 300 well-appointed rooms and suites are managed efficiently using the Visual One PMS solution.

Benefit #1

The hotel’s 300 well-appointed rooms and suites are managed efficiently using the Visual One PMS solution.

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Overview

Grand Central Hotel Belfast Sets the Standard for Inspired Guest Service

Operational Impact

Quantitative Benefit