Case Studies Grainger plc – a proactive approach

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	Grainger plc – a proactive approach

Grainger plc – a proactive approach

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management
Use Cases	Building Automation & Control
Services	Software Design & Engineering Services System Integration
Challenge	Grainger plc, the UK's largest listed specialist residential landlord and property management company, faced a significant challenge in managing their first purpose-designed build-to-rent property, Abbeville Apartments, in Barking, East London. The company needed a robust system to handle the 'sales' process of finding, processing, and installing new tenants into the property. Their existing structures were not sufficient to track applicants or prospective tenants efficiently, leading to manual processes that were prone to errors, time-consuming, and demotivating for staff. Grainger required a solution that could integrate seamlessly with their existing Qube PM application to streamline these processes and support their rapid expansion into the Private Rented Sector (PRS). Read More
About Customer	Grainger plc, founded in 1912, is the UK's largest listed specialist residential landlord and property management company. With a portfolio worth approximately £2 billion, Grainger manages around 20,000 properties valued at over £3 billion on behalf of themselves, investors, and partners. The company is committed to being a leader in the residential market, delivering sustainable long-term returns to investors and partners. Grainger's business portfolios are diverse, including development management, fund management, asset and property management, and residential landlord services. The company is known for its agility and prudent business approach, which has contributed to its significant growth and success in the residential property market. Read More
Solution	Grainger chose Qube Global Software's sales, lettings, and management functionality to support their PRS development. The Qube PM application was integrated with new elements to handle the 'sales' process of finding, processing, and installing new tenants into Abbeville Apartments. This integration allowed Grainger to link the details of each unit to online property marketing portals like Rightmove and Zoopla, match suitable applicants to units, and manage the tenancy sign-up process. The system also facilitated the administration required for new customers, such as requesting tenancy monies, confirming, and completing new tenancies. Grainger's long-established relationship with Qube, spanning over 30 years, played a crucial role in the successful implementation of this solution. The collaboration evolved from a customer-supplier relationship to a highly collaborative partnership, ensuring that the integration was seamless and met Grainger's business requirements effectively. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Use Cases

Building Automation & Control

Services

Software Design & Engineering Services

System Integration

Challenge

Grainger plc, the UK's largest listed specialist residential landlord and property management company, faced a significant challenge in managing their first purpose-designed build-to-rent property, Abbeville Apartments, in Barking, East London. The company needed a robust system to handle the 'sales' process of finding, processing, and installing new tenants into the property. Their existing structures were not sufficient to track applicants or prospective tenants efficiently, leading to manual processes that were prone to errors, time-consuming, and demotivating for staff. Grainger required a solution that could integrate seamlessly with their existing Qube PM application to streamline these processes and support their rapid expansion into the Private Rented Sector (PRS).

About Customer

Grainger plc, founded in 1912, is the UK's largest listed specialist residential landlord and property management company. With a portfolio worth approximately £2 billion, Grainger manages around 20,000 properties valued at over £3 billion on behalf of themselves, investors, and partners. The company is committed to being a leader in the residential market, delivering sustainable long-term returns to investors and partners. Grainger's business portfolios are diverse, including development management, fund management, asset and property management, and residential landlord services. The company is known for its agility and prudent business approach, which has contributed to its significant growth and success in the residential property market.

Solution

Grainger chose Qube Global Software's sales, lettings, and management functionality to support their PRS development. The Qube PM application was integrated with new elements to handle the 'sales' process of finding, processing, and installing new tenants into Abbeville Apartments. This integration allowed Grainger to link the details of each unit to online property marketing portals like Rightmove and Zoopla, match suitable applicants to units, and manage the tenancy sign-up process. The system also facilitated the administration required for new customers, such as requesting tenancy monies, confirming, and completing new tenancies. Grainger's long-established relationship with Qube, spanning over 30 years, played a crucial role in the successful implementation of this solution. The collaboration evolved from a customer-supplier relationship to a highly collaborative partnership, ensuring that the integration was seamless and met Grainger's business requirements effectively.

Impact #1	Grainger's first purpose-designed build-to-rent property, Abbeville Apartments, was fully let ahead of schedule, demonstrating the effectiveness of the Qube PM application in managing tenant applications and tenancies.
Impact #2	The integration of Qube's solution allowed Grainger to streamline their processes, reducing the need for manual interventions and minimizing errors, which in turn improved staff morale and productivity.
Impact #3	The successful implementation of the Qube PM application provided Grainger with a clear mechanism to articulate their business requirements, making future PRS projects simpler and more efficient.

Impact #1

Grainger's first purpose-designed build-to-rent property, Abbeville Apartments, was fully let ahead of schedule, demonstrating the effectiveness of the Qube PM application in managing tenant applications and tenancies.

Impact #2

The integration of Qube's solution allowed Grainger to streamline their processes, reducing the need for manual interventions and minimizing errors, which in turn improved staff morale and productivity.

Impact #3

The successful implementation of the Qube PM application provided Grainger with a clear mechanism to articulate their business requirements, making future PRS projects simpler and more efficient.

Benefit #1	Grainger plans to invest over £850 million into the PRS sector by 2020.
Benefit #2	Grainger owns approximately £2 billion of residential property and manages around 20,000 properties worth over £3 billion.

Benefit #1

Grainger plans to invest over £850 million into the PRS sector by 2020.

Benefit #2

Grainger owns approximately £2 billion of residential property and manages around 20,000 properties worth over £3 billion.

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Overview

Grainger plc – a proactive approach

Operational Impact

Quantitative Benefit