GPS Insight Case Studies GPS INSIGHT SUCCESS STORY: MedCare Improves Delivery Success Rate to 99% with GPS Insight

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	GPS INSIGHT SUCCESS STORY: MedCare Improves Delivery Success Rate to 99% with GPS Insight GPS Insight

GPS INSIGHT SUCCESS STORY: MedCare Improves Delivery Success Rate to 99% with GPS Insight

GPS Insight

Technology Category	Sensors - GPS
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Real-Time Location System (RTLS)
Services	System Integration
Challenge	MedCare Equipment Company, a medical equipment delivery company, was facing challenges in finding the most efficient way of delivering items from point A to point B as quickly as possible. The company's mission to improve the health and well-being of every life they touch added a unique challenge as their customers' lives often depended on the items they delivered. The company's IT department understood the value of GPS vehicle tracking and how it could help them complete deliveries faster, but their current provider did not offer the reliable data needed to improve their business. The GPS data they received was strictly in real-time and did not provide them with any historical data, making reporting impossible. As the company grew to service more areas, an increased level of logistical insight was required to meet their standards of excellence. Read More
About Customer	MedCare Equipment Company is an award-winning Home Medical Equipment (HME) and Medical Supply Company that has been serving Western Pennsylvania, Eastern Ohio, Northern West Virginia, and Southwest New York for over 20 years. The company's mission is to improve the health and well-being of every life they touch. MedCare employs over 80 drivers across 14 service branches to provide 24/7 delivery. From walkers to wheelchairs, beds, and oxygen tanks, MedCare specializes in delivering these pieces of essential health care equipment to patients and health care facilities alike. One of the standards that MedCare sets for itself is to deliver any life-sustaining equipment within 4 hours of a patient’s discharge from the hospital. Read More
Solution	MedCare switched from their original GPS tracking product to GPS Insight. Prior to the switch, MedCare drivers were given the task of creating their own routes for their scheduled deliveries. After switching to GPS Insight, the time for route creation dropped to 15 minutes on average. The drivers were given access to GPS Insight routing capabilities and now have the ability to import all of their delivery locations to generate an automated, optimized route. This capability is enabled by the unlimited user count available in the GPS Insight Pro solution as well as the extensive dashboard customization options for each of those users. MedCare was able to recover over 11,000 working hours in lost productivity within their first year. Driver behavior soon became an area of focus once MedCare realized the extensive and advanced reporting capabilities they now had with GPS Insight. Read More Log in to view content
Contents

Technology Category

Sensors - GPS

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Real-Time Location System (RTLS)

Services

System Integration

Challenge

MedCare Equipment Company, a medical equipment delivery company, was facing challenges in finding the most efficient way of delivering items from point A to point B as quickly as possible. The company's mission to improve the health and well-being of every life they touch added a unique challenge as their customers' lives often depended on the items they delivered. The company's IT department understood the value of GPS vehicle tracking and how it could help them complete deliveries faster, but their current provider did not offer the reliable data needed to improve their business. The GPS data they received was strictly in real-time and did not provide them with any historical data, making reporting impossible. As the company grew to service more areas, an increased level of logistical insight was required to meet their standards of excellence.

About Customer

MedCare Equipment Company is an award-winning Home Medical Equipment (HME) and Medical Supply Company that has been serving Western Pennsylvania, Eastern Ohio, Northern West Virginia, and Southwest New York for over 20 years. The company's mission is to improve the health and well-being of every life they touch. MedCare employs over 80 drivers across 14 service branches to provide 24/7 delivery. From walkers to wheelchairs, beds, and oxygen tanks, MedCare specializes in delivering these pieces of essential health care equipment to patients and health care facilities alike. One of the standards that MedCare sets for itself is to deliver any life-sustaining equipment within 4 hours of a patient’s discharge from the hospital.

Solution

MedCare switched from their original GPS tracking product to GPS Insight. Prior to the switch, MedCare drivers were given the task of creating their own routes for their scheduled deliveries. After switching to GPS Insight, the time for route creation dropped to 15 minutes on average. The drivers were given access to GPS Insight routing capabilities and now have the ability to import all of their delivery locations to generate an automated, optimized route. This capability is enabled by the unlimited user count available in the GPS Insight Pro solution as well as the extensive dashboard customization options for each of those users. MedCare was able to recover over 11,000 working hours in lost productivity within their first year. Driver behavior soon became an area of focus once MedCare realized the extensive and advanced reporting capabilities they now had with GPS Insight.

Impact #1	MedCare was able to recover over 11,000 working hours in lost productivity within their first year.
Impact #2	MedCare was able to dramatically improve their 4-hour delivery success rate from 80% to 99%.
Impact #3	MedCare was able to address drivers who exceed the limits of company standards. By holding drivers accountable for fuel waste and improving safety, MedCare is able to reduce these excesses and save tens of thousands of dollars every year.

Impact #1

MedCare was able to recover over 11,000 working hours in lost productivity within their first year.

Impact #2

MedCare was able to dramatically improve their 4-hour delivery success rate from 80% to 99%.

Impact #3

MedCare was able to address drivers who exceed the limits of company standards. By holding drivers accountable for fuel waste and improving safety, MedCare is able to reduce these excesses and save tens of thousands of dollars every year.

Benefit #1	Time for route creation dropped to 15 minutes on average.
Benefit #2	4-hour delivery success rate improved from 80% to 99%.
Benefit #3	Recovered over 11,000 working hours in lost productivity within their first year.

Benefit #1

Time for route creation dropped to 15 minutes on average.

Benefit #2

4-hour delivery success rate improved from 80% to 99%.

Benefit #3

Recovered over 11,000 working hours in lost productivity within their first year.

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Overview

GPS INSIGHT SUCCESS STORY: MedCare Improves Delivery Success Rate to 99% with GPS Insight

Operational Impact

Quantitative Benefit