GPS Insight Case Studies GPS INSIGHT CASE STUDY: How CBMI Put a Stop to Customer Disputes and Employee Suspicion

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	GPS INSIGHT CASE STUDY: How CBMI Put a Stop to Customer Disputes and Employee Suspicion GPS Insight

GPS INSIGHT CASE STUDY: How CBMI Put a Stop to Customer Disputes and Employee Suspicion

GPS Insight

Technology Category	Sensors - GPS
Applicable Industries	Construction & Infrastructure
Applicable Functions	Field Services
Use Cases	Fleet Management Vehicle Telematics
Services	System Integration
Challenge	Cal Building and Maintenance (CBMI) was facing frequent disputes from customers regarding the number of hours their service technicians claimed to have spent on the job. There were also internal suspicions that the service technicians were inflating the hours worked on their field reports. The company needed a solution to eliminate the doubts of the customers and to verify if they were overpaying their workers due to inaccurate time reporting. The challenge was to find a way to hold the service technicians accountable for their time and to provide concrete evidence to the customers about the time spent on their job. Read More
About Customer	Cal Building and Maintenance (CBMI) is a comprehensive construction company with various specialized departments including plumbing, electrical, HVAC, Restoration, 24/7 service, and general construction. The company operates with a small fleet and is based in the United States. The company was facing issues with customer disputes over the number of hours claimed by their service technicians for the jobs. Additionally, there were internal suspicions about the technicians inflating their work hours on field reports. Read More
Solution	CBMI implemented GPS Insight, a GPS tracking solution, to monitor the activities of their service technicians. The system was installed in the company's fleet and started providing accurate data about the technicians' location and time spent on each job. Within the first week of installation, CBMI was able to catch three separate technicians inflating their field reports. The GPS Insight system provided the company with the ability to hold their service technicians accountable for every minute of their workday. It also provided concrete evidence of the time spent at the job site, which could be presented to the customers in case of any disputes. Read More Log in to view content
Contents

Technology Category

Sensors - GPS

Applicable Industries

Construction & Infrastructure

Applicable Functions

Field Services

Use Cases

Fleet Management

Vehicle Telematics

Services

System Integration

Challenge

Cal Building and Maintenance (CBMI) was facing frequent disputes from customers regarding the number of hours their service technicians claimed to have spent on the job. There were also internal suspicions that the service technicians were inflating the hours worked on their field reports. The company needed a solution to eliminate the doubts of the customers and to verify if they were overpaying their workers due to inaccurate time reporting. The challenge was to find a way to hold the service technicians accountable for their time and to provide concrete evidence to the customers about the time spent on their job.

About Customer

Cal Building and Maintenance (CBMI) is a comprehensive construction company with various specialized departments including plumbing, electrical, HVAC, Restoration, 24/7 service, and general construction. The company operates with a small fleet and is based in the United States. The company was facing issues with customer disputes over the number of hours claimed by their service technicians for the jobs. Additionally, there were internal suspicions about the technicians inflating their work hours on field reports.

Solution

CBMI implemented GPS Insight, a GPS tracking solution, to monitor the activities of their service technicians. The system was installed in the company's fleet and started providing accurate data about the technicians' location and time spent on each job. Within the first week of installation, CBMI was able to catch three separate technicians inflating their field reports. The GPS Insight system provided the company with the ability to hold their service technicians accountable for every minute of their workday. It also provided concrete evidence of the time spent at the job site, which could be presented to the customers in case of any disputes.

Impact #1	The implementation of GPS Insight led to an immediate decrease in the average number of hours paid for each technician by approximately 8%. This was due to the accurate tracking of work hours and elimination of inflated field reports.
Impact #2	The work performed by the technicians actually increased as they were held accountable for each minute of their day. This led to less time spent on personal errands and more time dedicated to work.
Impact #3	The GPS tracking system also helped in eliminating customer disputes over the number of hours claimed by the technicians. The company could now provide concrete evidence of the time spent at the job site, thereby eliminating any basis for complaints against the company.

Impact #1

The implementation of GPS Insight led to an immediate decrease in the average number of hours paid for each technician by approximately 8%. This was due to the accurate tracking of work hours and elimination of inflated field reports.

Impact #2

The work performed by the technicians actually increased as they were held accountable for each minute of their day. This led to less time spent on personal errands and more time dedicated to work.

Impact #3

The GPS tracking system also helped in eliminating customer disputes over the number of hours claimed by the technicians. The company could now provide concrete evidence of the time spent at the job site, thereby eliminating any basis for complaints against the company.

Benefit #1	GPS Insight saved CBMI a minimum of 10% on labor costs.
Benefit #2	The company was losing up to 45 minutes per day per employee due to faulty timekeeping and misrepresentation on field reports, which was eliminated after the implementation of GPS Insight.

Benefit #1

GPS Insight saved CBMI a minimum of 10% on labor costs.

Benefit #2

The company was losing up to 45 minutes per day per employee due to faulty timekeeping and misrepresentation on field reports, which was eliminated after the implementation of GPS Insight.

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Overview

GPS INSIGHT CASE STUDY: How CBMI Put a Stop to Customer Disputes and Employee Suspicion

Operational Impact

Quantitative Benefit