NETSCOUT Case Studies Government Agency Protects Voice and Video Service Quality, Modernizes Data Center

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	Government Agency Protects Voice and Video Service Quality, Modernizes Data Center NETSCOUT

Government Agency Protects Voice and Video Service Quality, Modernizes Data Center

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Cybersecurity & Privacy - Network Security
Applicable Industries	National Security & Defense
Applicable Functions	Maintenance Quality Assurance
Use Cases	Cybersecurity Intrusion Detection Systems
Services	System Integration Testing & Certification
Challenge	The U.S. Government agency was facing several challenges. They were looking to upgrade their network bandwidth to support faster 10G and 40G network speeds, which they anticipated would help avoid the adverse performance they occasionally experienced with some of their critical applications. They were also planning to roll out a next-generation Network Operations Center (NOC) to better support the upgraded network, as well as the applications, services, and UC solutions running across that network. Additionally, they wanted to improve Data Center redundancy and disaster recovery prevention by enhancing network visibility at a secondary Data Center that had historically functioned as a “warm” standby site. The agency’s Security Operations (SecOps) team was also engaged in strategic efforts designed to enhance organizational safeguards. They were interested in enhancing their Intrusion Detection System (IDS) and Vulnerability Scanning solutions by gaining access to high-value network packet traffic that would improve the efficiency of security forensics activities. Read More
About Customer	The customer is a U.S. Government agency that operates a high-security environment to safeguard physical assets dispersed across hundreds of technically diverse facilities throughout the country. In helping carry out this mission, the agency employs tens of thousands of regional employees, also operating several data centers to support the information technology (IT) demands associated with keeping all these facilities running to their high security standards. For nearly 10 years, the IT team had used NETSCOUT® nGeniusONE Unified Communications (UC) performance analytics to monitor the agency’s voice and video applications, including Telemedicine and Telehealth apps. During this time, IT gained necessary visibility into traffic running on their network environment by deploying NETSCOUT’s nGenius InfiniStream® appliance technology in a primary data center. Read More
Solution	NETSCOUT’s approach distinctly addressed the agency’s collective requirements for upgraded UC and network monitoring, network visibility, and forensic security by delivering a solution that blended next-generation smart visibility and packet broker technology to expand the return on investment already offered by deployed nGeniusONE and InfiniStream solutions. This next generation solution delivers expanded network visibility, with next-generation InfiniStreamNG (ISNG) technology deployed in the new NOC to support the agency’s faster 10G and 40G network speeds and the legacy InfiniStream redeployed in the secondary data center to offer additional network visibility and network monitoring redundancy. It also enhanced monitoring of agency user experience, with already-deployed nGeniusONE analytics further benefiting from ISNG’s ability to transform packet data into smart data in real time, thereby improving the value of NETSCOUT’s UC monitoring capabilities. Lastly, it improved security visibility, with nGenius packet flow switch (PFS) technology feeding traffic to the agency’s IDS and Vulnerability Scanning platforms. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Cybersecurity & Privacy - Network Security

Applicable Industries

National Security & Defense

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Cybersecurity

Intrusion Detection Systems

Services

System Integration

Testing & Certification

Challenge

The U.S. Government agency was facing several challenges. They were looking to upgrade their network bandwidth to support faster 10G and 40G network speeds, which they anticipated would help avoid the adverse performance they occasionally experienced with some of their critical applications. They were also planning to roll out a next-generation Network Operations Center (NOC) to better support the upgraded network, as well as the applications, services, and UC solutions running across that network. Additionally, they wanted to improve Data Center redundancy and disaster recovery prevention by enhancing network visibility at a secondary Data Center that had historically functioned as a “warm” standby site. The agency’s Security Operations (SecOps) team was also engaged in strategic efforts designed to enhance organizational safeguards. They were interested in enhancing their Intrusion Detection System (IDS) and Vulnerability Scanning solutions by gaining access to high-value network packet traffic that would improve the efficiency of security forensics activities.

About Customer

The customer is a U.S. Government agency that operates a high-security environment to safeguard physical assets dispersed across hundreds of technically diverse facilities throughout the country. In helping carry out this mission, the agency employs tens of thousands of regional employees, also operating several data centers to support the information technology (IT) demands associated with keeping all these facilities running to their high security standards. For nearly 10 years, the IT team had used NETSCOUT® nGeniusONE Unified Communications (UC) performance analytics to monitor the agency’s voice and video applications, including Telemedicine and Telehealth apps. During this time, IT gained necessary visibility into traffic running on their network environment by deploying NETSCOUT’s nGenius InfiniStream® appliance technology in a primary data center.

Solution

NETSCOUT’s approach distinctly addressed the agency’s collective requirements for upgraded UC and network monitoring, network visibility, and forensic security by delivering a solution that blended next-generation smart visibility and packet broker technology to expand the return on investment already offered by deployed nGeniusONE and InfiniStream solutions. This next generation solution delivers expanded network visibility, with next-generation InfiniStreamNG (ISNG) technology deployed in the new NOC to support the agency’s faster 10G and 40G network speeds and the legacy InfiniStream redeployed in the secondary data center to offer additional network visibility and network monitoring redundancy. It also enhanced monitoring of agency user experience, with already-deployed nGeniusONE analytics further benefiting from ISNG’s ability to transform packet data into smart data in real time, thereby improving the value of NETSCOUT’s UC monitoring capabilities. Lastly, it improved security visibility, with nGenius packet flow switch (PFS) technology feeding traffic to the agency’s IDS and Vulnerability Scanning platforms.

Impact #1	The agency now maximizes the benefits offered by their upgraded NOC and Data Center environments, with NETSCOUT helping them achieve real-time voice monitoring and video performance management.
Impact #2	By extension, the NETSCOUT solution enables the agency’s network, applications, and other services involved in high-quality delivery of voice and video performance to support uninterrupted performance.

Impact #1

The agency now maximizes the benefits offered by their upgraded NOC and Data Center environments, with NETSCOUT helping them achieve real-time voice monitoring and video performance management.

Impact #2

By extension, the NETSCOUT solution enables the agency’s network, applications, and other services involved in high-quality delivery of voice and video performance to support uninterrupted performance.

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Overview

Government Agency Protects Voice and Video Service Quality, Modernizes Data Center

Operational Impact