NETSCOUT Case Studies Government Agency Gains Network Edge Visibility to Manage Co-Lo and Office 365 Rollouts

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	Government Agency Gains Network Edge Visibility to Manage Co-Lo and Office 365 Rollouts NETSCOUT

Government Agency Gains Network Edge Visibility to Manage Co-Lo and Office 365 Rollouts

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Functions	Business Operation
Use Cases	Remote Asset Management Remote Collaboration
Services	Cloud Planning, Design & Implementation Services
Challenge	The government agency was undergoing digital transformation projects which included rolling out a cloud-based Microsoft Office 365 service and establishing operations at two Equinix Co-lo data centers. The agency needed additional visibility and real-time monitoring for these new platforms. The IT team was aware that without additional nGenius InfiniStreamNG (ISNG) smart data sources, they would lack real-time monitoring of these new platforms. The ISNG technology would need to support 40G network speeds and provide additional storage for as-needed packet captures and post-incident troubleshooting. The project had a tight schedule. Read More
About Customer	The customer is a government agency committed to providing high-quality services to support the country’s citizens and visitors. This requires the collective efforts of thousands of dedicated employees and a sophisticated information technology (IT) environment. The hybrid environment includes a vendor-agnostic multi-cloud services environment, including Amazon Web Services, Microsoft Azure, and Google Cloud, expanding use of Co-located (Co-lo) data center hosting facilities, thousands of remote service locations, and web, digital, and cloud-based applications widely used by customers and employees alike. The agency engages in ongoing digital transformation and data center migration projects to improve agency performance for its citizens. Read More
Solution	The agency gained necessary visibility into Office 365 performance and the newly established Equinix service delivery environment by deploying ISNG appliances at the two Co-Lo’s. In configuring the ISNGs along the network edge, the IT team has the visibility to both identify and troubleshoot potential bottlenecks and network traffic handoffs from the Co-lo facilities to internet service providers (ISPs), cloud platforms, and Office 365 services. With the IT team’s new visibility into the network edge, they were able to use existing nGeniusONE workflows to identify an Office 365 performance issue impacting employee access to Outlook email services. IT also has access to substantial forensic data through deployment of additional ISNG extended storage units (ESUs) configured at the Equinix Co-lo’s. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

Challenge

The government agency was undergoing digital transformation projects which included rolling out a cloud-based Microsoft Office 365 service and establishing operations at two Equinix Co-lo data centers. The agency needed additional visibility and real-time monitoring for these new platforms. The IT team was aware that without additional nGenius InfiniStreamNG (ISNG) smart data sources, they would lack real-time monitoring of these new platforms. The ISNG technology would need to support 40G network speeds and provide additional storage for as-needed packet captures and post-incident troubleshooting. The project had a tight schedule.

About Customer

The customer is a government agency committed to providing high-quality services to support the country’s citizens and visitors. This requires the collective efforts of thousands of dedicated employees and a sophisticated information technology (IT) environment. The hybrid environment includes a vendor-agnostic multi-cloud services environment, including Amazon Web Services, Microsoft Azure, and Google Cloud, expanding use of Co-located (Co-lo) data center hosting facilities, thousands of remote service locations, and web, digital, and cloud-based applications widely used by customers and employees alike. The agency engages in ongoing digital transformation and data center migration projects to improve agency performance for its citizens.

Solution

The agency gained necessary visibility into Office 365 performance and the newly established Equinix service delivery environment by deploying ISNG appliances at the two Co-Lo’s. In configuring the ISNGs along the network edge, the IT team has the visibility to both identify and troubleshoot potential bottlenecks and network traffic handoffs from the Co-lo facilities to internet service providers (ISPs), cloud platforms, and Office 365 services. With the IT team’s new visibility into the network edge, they were able to use existing nGeniusONE workflows to identify an Office 365 performance issue impacting employee access to Outlook email services. IT also has access to substantial forensic data through deployment of additional ISNG extended storage units (ESUs) configured at the Equinix Co-lo’s.

Impact #1	Network edge visibility into traffic traversing the Co-lo to ISP, Office 365, and multi-cloud environments
Impact #2	Validation of multi-vendor service level agreements
Impact #3	Quick resolution of Office 365 performance issue ensuring always-available access to Microsoft business productivity resources from their laptops and mobile devices when COVID-19 arrived

Impact #1

Network edge visibility into traffic traversing the Co-lo to ISP, Office 365, and multi-cloud environments

Impact #2

Validation of multi-vendor service level agreements

Impact #3

Quick resolution of Office 365 performance issue ensuring always-available access to Microsoft business productivity resources from their laptops and mobile devices when COVID-19 arrived

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Overview

Government Agency Gains Network Edge Visibility to Manage Co-Lo and Office 365 Rollouts

Operational Impact