NETSCOUT Case Studies Government Agency Assures Performance Quality During Cloud Migration

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	Government Agency Assures Performance Quality During Cloud Migration NETSCOUT

Government Agency Assures Performance Quality During Cloud Migration

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Hybrid Cloud Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries	Cities & Municipalities
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Building Automation & Control Fleet Management Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The regional government agency was undergoing major digital transformations to ensure citizens and employees could seamlessly perform government services digitally. This included migrating applications from private data centers to Microsoft Azure and Amazon Web Service, redesigning the core transit network between all agencies to Software-Defined Wide Area Networking (SD-WAN), and upgrading Internet access for all offices. The infrastructure operations team knew that these digital enhancements would mean greater complexity, more vendors, and increased opportunity for performance issues to emerge. Their previous tools for network and application performance management were outdated and lacked the capabilities to support the new initiatives. They were also planning to engage a managed service approach to the network and application performance project to allow staff to focus on the strategic projects. Read More
About Customer	The customer is a regional government agency that provides centralized information technology (IT) services to all regional government bureaus, departments, and divisions. They manage the network, applications, unified communications platforms, wide area network (WAN) connectivity, cloud services, and software-as-a-service (SaaS) providers used in delivering services to residents and regional visitors. The IT team manages a complex enterprise environment supporting dozens of bureaus and agency departments, approximately ten million citizens, numerous data centers and remote locations, hundreds of well-known and custom applications, and a variety of hosted, Web-based, and SaaS applications. The agency understood the value of performance management and knew it was essential to assure quality for their government services and applications. Read More
Solution	The Agency selected NETSCOUT to support their new initiatives. NETSCOUT provided a comprehensive, integrated, unified solution from a single vendor supporting the critical requirements of the project. This included simultaneous, single pane of glass analysis of both Packet and NetFlow-based data, monitoring in multiple infrastructure platforms, comprehensive application monitoring capability, performance management and packet broker technologies, and 24 x 7 x 365 Managed Service support. The Agency implemented their newly acquired NETSCOUT technologies to gain critical visibility throughout the digital infrastructure. This included deploying nGeniusONE Service Assurance Solution, nGenius for Flows, and the nGeniusONE Stand-by Server for always-available network and application performance management. NETSCOUT’s innovative Visibility as a Service (VaaS) managed service support helped deploy the solution, configure monitored applications, establish alerting thresholds and troubleshooting dashboards, and create executive-level reports. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Hybrid Cloud

Infrastructure as a Service (IaaS) - Private Cloud

Applicable Industries

Cities & Municipalities

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Building Automation & Control

Fleet Management

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The regional government agency was undergoing major digital transformations to ensure citizens and employees could seamlessly perform government services digitally. This included migrating applications from private data centers to Microsoft Azure and Amazon Web Service, redesigning the core transit network between all agencies to Software-Defined Wide Area Networking (SD-WAN), and upgrading Internet access for all offices. The infrastructure operations team knew that these digital enhancements would mean greater complexity, more vendors, and increased opportunity for performance issues to emerge. Their previous tools for network and application performance management were outdated and lacked the capabilities to support the new initiatives. They were also planning to engage a managed service approach to the network and application performance project to allow staff to focus on the strategic projects.

About Customer

The customer is a regional government agency that provides centralized information technology (IT) services to all regional government bureaus, departments, and divisions. They manage the network, applications, unified communications platforms, wide area network (WAN) connectivity, cloud services, and software-as-a-service (SaaS) providers used in delivering services to residents and regional visitors. The IT team manages a complex enterprise environment supporting dozens of bureaus and agency departments, approximately ten million citizens, numerous data centers and remote locations, hundreds of well-known and custom applications, and a variety of hosted, Web-based, and SaaS applications. The agency understood the value of performance management and knew it was essential to assure quality for their government services and applications.

Solution

The Agency selected NETSCOUT to support their new initiatives. NETSCOUT provided a comprehensive, integrated, unified solution from a single vendor supporting the critical requirements of the project. This included simultaneous, single pane of glass analysis of both Packet and NetFlow-based data, monitoring in multiple infrastructure platforms, comprehensive application monitoring capability, performance management and packet broker technologies, and 24 x 7 x 365 Managed Service support. The Agency implemented their newly acquired NETSCOUT technologies to gain critical visibility throughout the digital infrastructure. This included deploying nGeniusONE Service Assurance Solution, nGenius for Flows, and the nGeniusONE Stand-by Server for always-available network and application performance management. NETSCOUT’s innovative Visibility as a Service (VaaS) managed service support helped deploy the solution, configure monitored applications, establish alerting thresholds and troubleshooting dashboards, and create executive-level reports.

Impact #1	Protected quality performance during application migration
Impact #2	Improved collaboration with single pane of glass analysis
Impact #3	Accelerated time to value with nGenius VaaS managed service support

Impact #1

Protected quality performance during application migration

Impact #2

Improved collaboration with single pane of glass analysis

Impact #3

Accelerated time to value with nGenius VaaS managed service support

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Overview

Government Agency Assures Performance Quality During Cloud Migration

Operational Impact