Software AG Case Studies Government 4.0 Digitalizing Administrative Processes

Edit This Case Study Record

	Government 4.0 Digitalizing Administrative Processes Software AG

Government 4.0 Digitalizing Administrative Processes

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Human Resources Business Operation
Use Cases	Digital Twin Process Control & Optimization
Services	System Integration Software Design & Engineering Services
Challenge	The State Office for Salaries and Pensions in Germany was facing a growing demand for online services and the need to integrate modern IT systems into mainframe applications. The agency was also looking to digitalize all administrative processes in the long term. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year. The past decade has seen a growing trend in public administration toward customer-friendly web portals and decentralized applications. The agency was looking to expand webMethods into a central hub for all its applications. Read More
About Customer	The State Office for Salaries and Pensions is located in Germany and is responsible for paying more than 400,000 civil servants their wages, family allowance, and contributions toward medical expenses. In addition to paying both active and retired employees of the state, the agency also covers travel and moving expenses for many departments in the state government, as well as paying compensation to victims of National Socialist persecution. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year. Read More
Solution	The agency implemented the webMethods Integration Platform and the Software AG Digital Business Platform. These platforms allowed the agency to connect the digital and physical worlds, making all of its multi-level processes based on Adabas mainframe applications more efficient. All state employees can now access important documents via a user-friendly customer portal, as well as apply for financial assistance or reimbursement for their travel costs. The agency's IT infrastructure is built on the foundations of an Adabas database. Clients can access the system using modern and user-friendly web-based applications. The agency also implemented the webMethods Enterprise Service Bus (ESB) that now forms part of the Digital Business Platform as the hub for all its applications. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Human Resources

Business Operation

Use Cases

Digital Twin

Process Control & Optimization

Services

System Integration

Software Design & Engineering Services

Challenge

The State Office for Salaries and Pensions in Germany was facing a growing demand for online services and the need to integrate modern IT systems into mainframe applications. The agency was also looking to digitalize all administrative processes in the long term. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year. The past decade has seen a growing trend in public administration toward customer-friendly web portals and decentralized applications. The agency was looking to expand webMethods into a central hub for all its applications.

About Customer

The State Office for Salaries and Pensions is located in Germany and is responsible for paying more than 400,000 civil servants their wages, family allowance, and contributions toward medical expenses. In addition to paying both active and retired employees of the state, the agency also covers travel and moving expenses for many departments in the state government, as well as paying compensation to victims of National Socialist persecution. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year.

Solution

The agency implemented the webMethods Integration Platform and the Software AG Digital Business Platform. These platforms allowed the agency to connect the digital and physical worlds, making all of its multi-level processes based on Adabas mainframe applications more efficient. All state employees can now access important documents via a user-friendly customer portal, as well as apply for financial assistance or reimbursement for their travel costs. The agency's IT infrastructure is built on the foundations of an Adabas database. Clients can access the system using modern and user-friendly web-based applications. The agency also implemented the webMethods Enterprise Service Bus (ESB) that now forms part of the Digital Business Platform as the hub for all its applications.

Impact #1	Expert knowledge remains effective
Impact #2	Integrated new IT systems quickly and cost effectively
Impact #3	Consistent data across all applications

Impact #1

Expert knowledge remains effective

Impact #2

Integrated new IT systems quickly and cost effectively

Impact #3

Consistent data across all applications

Benefit #1	Processing times were reduced in a number of areas
Benefit #2	The time and effort needed for many processes dropped significantly

Benefit #1

Processing times were reduced in a number of areas

Benefit #2

The time and effort needed for many processes dropped significantly

Download PDF Version

Overview

Government 4.0 Digitalizing Administrative Processes

Operational Impact

Quantitative Benefit