Vonage Case Studies Golfbreaks.com Enhances Customer Service with Vonage Contact Center

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	Golfbreaks.com Enhances Customer Service with Vonage Contact Center Vonage

Golfbreaks.com Enhances Customer Service with Vonage Contact Center

Vonage

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions	Sales & Marketing
Services	System Integration
Challenge	Golfbreaks.com, a leading golf travel company, was facing a significant challenge in managing its customer interactions. The company needed a comprehensive platform that could support both its sales and service teams, integrating voice with all other customer interactions. The goal was to have a single view of the customer within Salesforce, their customer relationship management (CRM) system. This was crucial for the company to provide high-touch customer service, ensuring that no important calls were missed and that customers were always connected with the right service agent. Read More
About Customer	Golfbreaks.com is one of the world's largest and longest established golf travel companies. The company offers a wide range of services, including organizing golf breaks, holidays, and tournaments. With a strong focus on customer service, Golfbreaks.com aims to provide a seamless experience for its customers, from the initial booking to the end of their golf break. The company's commitment to high-touch customer service is reflected in its choice of Vonage Contact Center as a solution to enhance its customer interactions. Read More
Solution	The solution to Golfbreaks.com's challenge came in the form of Vonage Contact Center with Salesforce Integration. This platform provided a unified solution for the company's sales and service teams, integrating all customer interactions into a single view within Salesforce. With this solution, agents now have full visibility of customer interactions, ensuring that no important calls are missed. Furthermore, the integration with Salesforce allows for seamless customer relationship management, enabling agents to always connect customers and ensure human contact. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Application Development Platforms

Applicable Functions

Sales & Marketing

Services

System Integration

Challenge

Golfbreaks.com, a leading golf travel company, was facing a significant challenge in managing its customer interactions. The company needed a comprehensive platform that could support both its sales and service teams, integrating voice with all other customer interactions. The goal was to have a single view of the customer within Salesforce, their customer relationship management (CRM) system. This was crucial for the company to provide high-touch customer service, ensuring that no important calls were missed and that customers were always connected with the right service agent.

About Customer

Golfbreaks.com is one of the world's largest and longest established golf travel companies. The company offers a wide range of services, including organizing golf breaks, holidays, and tournaments. With a strong focus on customer service, Golfbreaks.com aims to provide a seamless experience for its customers, from the initial booking to the end of their golf break. The company's commitment to high-touch customer service is reflected in its choice of Vonage Contact Center as a solution to enhance its customer interactions.

Solution

The solution to Golfbreaks.com's challenge came in the form of Vonage Contact Center with Salesforce Integration. This platform provided a unified solution for the company's sales and service teams, integrating all customer interactions into a single view within Salesforce. With this solution, agents now have full visibility of customer interactions, ensuring that no important calls are missed. Furthermore, the integration with Salesforce allows for seamless customer relationship management, enabling agents to always connect customers and ensure human contact.

Impact #1	The implementation of Vonage Contact Center with Salesforce integration has resulted in significant operational improvements for Golfbreaks.com. The platform has provided a unified solution for the company's sales and service teams, ensuring that all customer interactions are integrated into a single view within Salesforce. This has resulted in improved visibility for agents, ensuring that no important calls are missed. Furthermore, the seamless integration with Salesforce has enhanced the company's customer relationship management, enabling agents to always connect customers and ensure human contact. This has ultimately led to an enhanced customer service experience.

Impact #1

The implementation of Vonage Contact Center with Salesforce integration has resulted in significant operational improvements for Golfbreaks.com. The platform has provided a unified solution for the company's sales and service teams, ensuring that all customer interactions are integrated into a single view within Salesforce. This has resulted in improved visibility for agents, ensuring that no important calls are missed. Furthermore, the seamless integration with Salesforce has enhanced the company's customer relationship management, enabling agents to always connect customers and ensure human contact. This has ultimately led to an enhanced customer service experience.

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Overview

Golfbreaks.com Enhances Customer Service with Vonage Contact Center

Operational Impact