Overview
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Gold’s Gym Costa Rica: A 9X Increase in Bookings through Instagram AutomationManyChat |
Platform as a Service (PaaS) - Application Development Platforms Sensors - GPS | |
Cement Cities & Municipalities | |
Procurement Sales & Marketing | |
Leasing Finance Automation Material Handling Automation | |
System Integration Training | |
Operational Impact
The implementation of Instagram Automation by ManyChat resulted in significant operational improvements for Gold’s Gym. The automated booking system not only increased class sign-ups but also improved support agent productivity, freeing up their time to focus on other important tasks. The system provided a better customer experience, as members could easily book their classes without having to wait for a response from the community manager. The automation also eliminated the need for tedious phone calls and manual messaging, making the booking process more efficient. The success of the campaign, which continues to run today, proves that Instagram Messenger is an effective way to increase user interactions and enhance customer experience. | |
Quantitative Benefit
9X increase in bookings through Instagram | |
40% of total bookings were made through Instagram | |
99% decrease in support response time | |