Case Studies GoBus Case Study: Enhancing Operational Efficiency with Ecolane DRT Software

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	GoBus Case Study: Enhancing Operational Efficiency with Ecolane DRT Software

GoBus Case Study: Enhancing Operational Efficiency with Ecolane DRT Software

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services Training
Challenge	The legacy software used by GoBus, administered by the East Texas Council on Governments (ETCOG), was inadequate for the staff's needs. The manual process of dispatching and scheduling lacked automatic optimization, making data reconciliation difficult across 15-17 pull-out locations. The legacy software provider did not offer additional training for new personnel, placing excessive responsibility on drivers to create routes and maintain passenger records. Additionally, the old system did not provide On Time Performance (OTP) data, despite having tablets in vehicles. Read More
About Customer	GoBus, administered by the East Texas Council on Governments (ETCOG), is a transportation agency that faced significant challenges with its legacy software. The agency operates across multiple pull-out locations, requiring efficient dispatching and scheduling to meet the needs of its staff and passengers. The legacy system's limitations in data reconciliation, lack of training support, and absence of OTP data hindered the agency's operational efficiency. GoBus needed a solution that could automate processes, provide real-time data visibility, and improve overall service quality. Read More
Solution	To address these challenges, GoBus implemented Ecolane DRT software, which significantly improved personnel accountability and visibility of upcoming trips, reducing driver anxiety. The new system achieved an OTP of 94% or better, with many days reaching 100%. Database reconciliation now takes minutes, and automated dispatching and scheduling allow staff to focus on customer satisfaction. Ecolane's web-based software provided the flexibility needed to maintain service during the Covid-19 pandemic, with extensive online training enabling a smooth virtual implementation. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

Training

Challenge

The legacy software used by GoBus, administered by the East Texas Council on Governments (ETCOG), was inadequate for the staff's needs. The manual process of dispatching and scheduling lacked automatic optimization, making data reconciliation difficult across 15-17 pull-out locations. The legacy software provider did not offer additional training for new personnel, placing excessive responsibility on drivers to create routes and maintain passenger records. Additionally, the old system did not provide On Time Performance (OTP) data, despite having tablets in vehicles.

About Customer

GoBus, administered by the East Texas Council on Governments (ETCOG), is a transportation agency that faced significant challenges with its legacy software. The agency operates across multiple pull-out locations, requiring efficient dispatching and scheduling to meet the needs of its staff and passengers. The legacy system's limitations in data reconciliation, lack of training support, and absence of OTP data hindered the agency's operational efficiency. GoBus needed a solution that could automate processes, provide real-time data visibility, and improve overall service quality.

Solution

To address these challenges, GoBus implemented Ecolane DRT software, which significantly improved personnel accountability and visibility of upcoming trips, reducing driver anxiety. The new system achieved an OTP of 94% or better, with many days reaching 100%. Database reconciliation now takes minutes, and automated dispatching and scheduling allow staff to focus on customer satisfaction. Ecolane's web-based software provided the flexibility needed to maintain service during the Covid-19 pandemic, with extensive online training enabling a smooth virtual implementation.

Impact #1	The implementation of Ecolane DRT software led to increased personnel accountability and reduced driver anxiety by providing visibility of upcoming trips.
Impact #2	The agency achieved an OTP of 94% or better, with many days reaching 100%, significantly improving service reliability.
Impact #3	Database reconciliation now takes minutes, enhancing operational efficiency and allowing staff to focus on customer satisfaction.

Impact #1

The implementation of Ecolane DRT software led to increased personnel accountability and reduced driver anxiety by providing visibility of upcoming trips.

Impact #2

The agency achieved an OTP of 94% or better, with many days reaching 100%, significantly improving service reliability.

Impact #3

Database reconciliation now takes minutes, enhancing operational efficiency and allowing staff to focus on customer satisfaction.

Benefit #1	2.03 RPH (Rides Per Hour) up from 1.6 RPH pre-Ecolane.
Benefit #2	94% On Time Performance.
Benefit #3	500-700 trips pre-Covid.

Benefit #1

2.03 RPH (Rides Per Hour) up from 1.6 RPH pre-Ecolane.

Benefit #2

94% On Time Performance.

Benefit #3

500-700 trips pre-Covid.

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Overview

GoBus Case Study: Enhancing Operational Efficiency with Ecolane DRT Software

Operational Impact

Quantitative Benefit