Case Studies Go Connect

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	Go Connect

Go Connect

Technology Category	Functional Applications - Fleet Management Systems (FMS) Networks & Connectivity - Cellular
Applicable Industries	Cities & Municipalities Transportation
Applicable Functions	Facility Management Logistics & Transportation
Use Cases	Fleet Management Public Transportation Management
Services	Software Design & Engineering Services System Integration
Challenge	Miami-Dade County, with a population of 2.7 million, faced significant challenges with clogged roadways and declining public transit usage. The county's leaders were eager to find innovative solutions to keep residents moving efficiently and to revive the usage of public transit. Affordability and accessibility were key considerations in redefining transportation in Florida's most populous county. The goal was to create a system that could serve the diverse needs of the community, including those who require wheelchair-accessible rides and those who speak different languages. Read More
About Customer	Miami-Dade County is the most populous county in Florida, with a population of 2.7 million people. The county is characterized by its urban geography and is known for its diverse population, which includes English, Spanish, and Creole speakers. The county's public transit system has been facing challenges with declining usage and congested roadways. The local government is committed to finding innovative solutions to improve transportation accessibility and affordability for its residents. The county's leadership is focused on enhancing the quality of life for its residents by providing efficient and inclusive transportation options. Read More
Solution	In October 2020, Via partnered with Miami-Dade County Transit and local municipalities to launch GO Connect, an on-demand service designed to complement the existing transit infrastructure. GO Connect provides shared, first-and-last-mile rides to and from Metrorail Stations within designated service zones and along the TransitWay. The service initially launched in Dadeland and Cutler Bay and is set to expand into two additional zones, Civic Center and Palmetto Bay. The mobile application for GO Connect supports multiple languages, including English, Spanish, and Creole, to cater to the diverse population of Miami-Dade County. Additionally, riders can book rides by phone, and wheelchair-accessible rides are readily available, ensuring that the service is inclusive and accessible to all residents. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Networks & Connectivity - Cellular

Applicable Industries

Cities & Municipalities

Transportation

Applicable Functions

Facility Management

Logistics & Transportation

Use Cases

Fleet Management

Public Transportation Management

Services

Software Design & Engineering Services

System Integration

Challenge

Miami-Dade County, with a population of 2.7 million, faced significant challenges with clogged roadways and declining public transit usage. The county's leaders were eager to find innovative solutions to keep residents moving efficiently and to revive the usage of public transit. Affordability and accessibility were key considerations in redefining transportation in Florida's most populous county. The goal was to create a system that could serve the diverse needs of the community, including those who require wheelchair-accessible rides and those who speak different languages.

About Customer

Miami-Dade County is the most populous county in Florida, with a population of 2.7 million people. The county is characterized by its urban geography and is known for its diverse population, which includes English, Spanish, and Creole speakers. The county's public transit system has been facing challenges with declining usage and congested roadways. The local government is committed to finding innovative solutions to improve transportation accessibility and affordability for its residents. The county's leadership is focused on enhancing the quality of life for its residents by providing efficient and inclusive transportation options.

Solution

In October 2020, Via partnered with Miami-Dade County Transit and local municipalities to launch GO Connect, an on-demand service designed to complement the existing transit infrastructure. GO Connect provides shared, first-and-last-mile rides to and from Metrorail Stations within designated service zones and along the TransitWay. The service initially launched in Dadeland and Cutler Bay and is set to expand into two additional zones, Civic Center and Palmetto Bay. The mobile application for GO Connect supports multiple languages, including English, Spanish, and Creole, to cater to the diverse population of Miami-Dade County. Additionally, riders can book rides by phone, and wheelchair-accessible rides are readily available, ensuring that the service is inclusive and accessible to all residents.

Impact #1	GO Connect has successfully integrated with the existing transit infrastructure, providing a seamless first-and-last-mile solution for residents.
Impact #2	The service has expanded its reach to include multiple zones, ensuring that more residents have access to convenient transportation options.
Impact #3	The mobile application supports multiple languages, making it accessible to a diverse population.

Impact #1

GO Connect has successfully integrated with the existing transit infrastructure, providing a seamless first-and-last-mile solution for residents.

Impact #2

The service has expanded its reach to include multiple zones, ensuring that more residents have access to convenient transportation options.

Impact #3

The mobile application supports multiple languages, making it accessible to a diverse population.

Benefit #1	The service currently operates with a fleet of 14 vehicles, including 5 wheelchair-accessible vehicles (WAVs).

Benefit #1

The service currently operates with a fleet of 14 vehicles, including 5 wheelchair-accessible vehicles (WAVs).

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Overview

Go Connect

Operational Impact

Quantitative Benefit