Global Retailer Assures Quality Service Delivery Across New Performance Centers

The global retailer was undergoing a digital transformation that included the introduction of a “centralized performance hub” concept for maintaining the health of their network, applications, and end-users’ experience. This data center transformation was to supersede the highly distributed model currently in place for both networking technology and monitoring infrastructure. In addition to improving monitoring visibility into their global application services, the IT team was expected to achieve certain CAPEX and OPEX savings as well. By concentrating resources such as monitoring tools, switches, and human expertise into larger regional facilities, the retailer could consolidate data services for HQ, distribution centers, and stores. Call quality was critical for this retailer to ensure that communications between buyers, distribution centers, and retail stores, as well as calls in the customer contact centers, were seamless and problem-free.

This global retail chain offers trendy, quality merchandise at discount costs to its customers. To support this mission, the company’s more than 300,000 employees at over four thousand stores are serviced by data centers in many locations. With more than $35B in annual revenue, and millions of mobile app users and daily visitors to their brick-and-mortar locations, this retailer relies heavily on their complex, distributed enterprise networks and customer facing application services.