NETSCOUT Case Studies Global On-line Software Company Extends Service Assurance Capabilities with NETSCOUT

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	Global On-line Software Company Extends Service Assurance Capabilities with NETSCOUT NETSCOUT

Global On-line Software Company Extends Service Assurance Capabilities with NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Software
Applicable Functions	Business Operation
Use Cases	Remote Asset Management Remote Collaboration Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	The company’s Unified Communications and Collaboration (UC&C) solutions were plagued with problems, causing significant disruptions for end users. The company was relying on several dozen monitoring and troubleshooting tools, leading to a high degree of inefficiency when it came to problem identification. The duplication and redundancy in these tools was costing the company in excess of $1 million a year in maintenance expenses alone. Lacking a single, viable tool for network and application service assurance of the entire enterprise, IT was hard-pressed to quickly identify the root cause of UC&C disruptions or remote site issues and resolve them in a timely manner. Read More
About Customer	This is a well-established multi-billion dollar, on-line software company with nearly 8,000 employees in offices located across North America, Europe and Asia. For a quarter century, this innovative organization has serviced millions of Internet customers using market-leading, financial management services software - with Web input, updates and downloads - from consumers to small businesses and extending to many medium-sized concerns world-wide. Today, their customers depend on availability and highly responsive experiences with on-line services for managing their businesses, paying taxes and/or handling their household budgets. Disruptions and delays are NOT an option! Read More
Solution	The company selected the nGeniusONE Service Assurance platform primarily to achieve their goals of gaining service assurance visibility for their UC&C services. They selected the nGeniusONE Server, several InfiniStreamNG appliances, nGenius for Flows, and nGenius Collectors for NetFlow monitoring. They subsequently added the nGeniusPULSE for remote site synthetic transactions for VoIP, as well as for infrastructure health analysis and testing. The Software Company has leveraged the capabilities offered in the NETSCOUT solutions in their data centers and branch offices to cost-effectively achieve a more complete and holistic approach to service assurance and allowed the IT staff to address several critical areas simultaneously. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Software

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Remote Collaboration

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

The company’s Unified Communications and Collaboration (UC&C) solutions were plagued with problems, causing significant disruptions for end users. The company was relying on several dozen monitoring and troubleshooting tools, leading to a high degree of inefficiency when it came to problem identification. The duplication and redundancy in these tools was costing the company in excess of $1 million a year in maintenance expenses alone. Lacking a single, viable tool for network and application service assurance of the entire enterprise, IT was hard-pressed to quickly identify the root cause of UC&C disruptions or remote site issues and resolve them in a timely manner.

About Customer

This is a well-established multi-billion dollar, on-line software company with nearly 8,000 employees in offices located across North America, Europe and Asia. For a quarter century, this innovative organization has serviced millions of Internet customers using market-leading, financial management services software - with Web input, updates and downloads - from consumers to small businesses and extending to many medium-sized concerns world-wide. Today, their customers depend on availability and highly responsive experiences with on-line services for managing their businesses, paying taxes and/or handling their household budgets. Disruptions and delays are NOT an option!

Solution

The company selected the nGeniusONE Service Assurance platform primarily to achieve their goals of gaining service assurance visibility for their UC&C services. They selected the nGeniusONE Server, several InfiniStreamNG appliances, nGenius for Flows, and nGenius Collectors for NetFlow monitoring. They subsequently added the nGeniusPULSE for remote site synthetic transactions for VoIP, as well as for infrastructure health analysis and testing. The Software Company has leveraged the capabilities offered in the NETSCOUT solutions in their data centers and branch offices to cost-effectively achieve a more complete and holistic approach to service assurance and allowed the IT staff to address several critical areas simultaneously.

Impact #1	Optimize the business and ensure availability of corporate services to the branch offices with visibility and analysis into application services through innovative Adaptive Service Intelligence™ (ASI) technology.
Impact #2	Increase operational efficiency, dramatically consolidate its tool portfolio, reduce suppliers, and lower total-cost-of-ownership.

Impact #1

Optimize the business and ensure availability of corporate services to the branch offices with visibility and analysis into application services through innovative Adaptive Service Intelligence™ (ASI) technology.

Impact #2

Increase operational efficiency, dramatically consolidate its tool portfolio, reduce suppliers, and lower total-cost-of-ownership.

Benefit #1	Achieve lower MTTR when diagnosing customer-impacting application slowdowns.
Benefit #2	Reduce maintenance expenses by over $1 million a year through tool consolidation and standardization.

Benefit #1

Achieve lower MTTR when diagnosing customer-impacting application slowdowns.

Benefit #2

Reduce maintenance expenses by over $1 million a year through tool consolidation and standardization.

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Overview

Global On-line Software Company Extends Service Assurance Capabilities with NETSCOUT

Operational Impact

Quantitative Benefit