NETSCOUT Case Studies Global Manufacturing Company Accelerates Digital Transformation

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	Global Manufacturing Company Accelerates Digital Transformation NETSCOUT

Global Manufacturing Company Accelerates Digital Transformation

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Hybrid Cloud Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Discrete Manufacturing Maintenance
Use Cases	Digital Twin Manufacturing System Automation Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The company was in the process of implementing several initiatives for digital transformation to optimize business and manufacturing processes as well as internal and external communication. These changes drove the need for Data Center modernization, including upgrading to 40G, migrating to hybrid cloud deployments, and co-locating a portion of their network and applications to a 3rd party site. To support these changes, the IT team needed to deploy new architecture using a new provisioning methodology. They were still confronted with on-going issues affecting users. A few major issues were consuming resources and had the potential to impact business. Of primary concern at the executive level was on-going contact center voice issues with their VoIP service. Although problems were reported regularly, they were not consistent from site to site and not easily resolved. Read More
About Customer	This worldwide manufacturing company operates across thousands of global locations, developing and manufacturing industrial and high-tech solutions. With organic growth and a history of acquisitions, the company has expanded into new products, industries and geographies. They manage a complex eco-system of R&D facilities, manufacturing plants and channel distribution offices, in addition to regional and global headquarters facilities. The NETSCOUT solution is used by the global IT organization that provides IT services, as an internal service provider, to all divisions of the company. Read More
Solution	IT Operations selected NETSCOUT to be an integral part of their data center modernization going forward. With softwarebased solutions and appliances for their new 40G architecture, they gained the visibility to confidently move ahead with their digital transformation plans in a far more costeffective manner than had they tried to refresh the existing legacy environment. The nGeniusONE platform with next-generation InfiniStreamNG software appliances, together with the Packet Flow Operating System, provides the real-time, packet-level visibility they need across the Data Center, co-location facilities, and hybrid cloud, to monitor and gather data from the multiple IP network domains. To address the poor VoIP call quality, the voice team identified key locations with potential issues and began using NETSCOUT for service monitoring at these sites. They now have performance benchmarks for each site using metrics including packet loss, latency, jitter, and MOS scores. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Hybrid Cloud

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Discrete Manufacturing

Maintenance

Use Cases

Digital Twin

Manufacturing System Automation

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The company was in the process of implementing several initiatives for digital transformation to optimize business and manufacturing processes as well as internal and external communication. These changes drove the need for Data Center modernization, including upgrading to 40G, migrating to hybrid cloud deployments, and co-locating a portion of their network and applications to a 3rd party site. To support these changes, the IT team needed to deploy new architecture using a new provisioning methodology. They were still confronted with on-going issues affecting users. A few major issues were consuming resources and had the potential to impact business. Of primary concern at the executive level was on-going contact center voice issues with their VoIP service. Although problems were reported regularly, they were not consistent from site to site and not easily resolved.

About Customer

This worldwide manufacturing company operates across thousands of global locations, developing and manufacturing industrial and high-tech solutions. With organic growth and a history of acquisitions, the company has expanded into new products, industries and geographies. They manage a complex eco-system of R&D facilities, manufacturing plants and channel distribution offices, in addition to regional and global headquarters facilities. The NETSCOUT solution is used by the global IT organization that provides IT services, as an internal service provider, to all divisions of the company.

Solution

IT Operations selected NETSCOUT to be an integral part of their data center modernization going forward. With softwarebased solutions and appliances for their new 40G architecture, they gained the visibility to confidently move ahead with their digital transformation plans in a far more costeffective manner than had they tried to refresh the existing legacy environment. The nGeniusONE platform with next-generation InfiniStreamNG software appliances, together with the Packet Flow Operating System, provides the real-time, packet-level visibility they need across the Data Center, co-location facilities, and hybrid cloud, to monitor and gather data from the multiple IP network domains. To address the poor VoIP call quality, the voice team identified key locations with potential issues and began using NETSCOUT for service monitoring at these sites. They now have performance benchmarks for each site using metrics including packet loss, latency, jitter, and MOS scores.

Impact #1	With new 40G architecture and a new cost model, the company’s digital transformation initiatives are accelerating and helping the company meet growth goals.
Impact #2	With seamless visibility across the full network from NETSCOUT, IT has the agility and data to make informed and timely decisions to costeffectively optimize the network.
Impact #3	The IT organization is fulfilling goals to increase collaboration by providing password access to nGeniusONE for the voice team.

Impact #1

With new 40G architecture and a new cost model, the company’s digital transformation initiatives are accelerating and helping the company meet growth goals.

Impact #2

With seamless visibility across the full network from NETSCOUT, IT has the agility and data to make informed and timely decisions to costeffectively optimize the network.

Impact #3

The IT organization is fulfilling goals to increase collaboration by providing password access to nGeniusONE for the voice team.

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Overview

Global Manufacturing Company Accelerates Digital Transformation

Operational Impact