NETSCOUT Case Studies Global Manufacturer Leverages nGenius Solution to Avert Performance Problems With New Service Rollout

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	Global Manufacturer Leverages nGenius Solution to Avert Performance Problems With New Service Rollout NETSCOUT

Global Manufacturer Leverages nGenius Solution to Avert Performance Problems With New Service Rollout

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions	Discrete Manufacturing Quality Assurance
Use Cases	Manufacturing System Automation Predictive Maintenance
Services	Data Science Services System Integration
Challenge	The company, a leading European-based manufacturer of home and industrial appliances, was looking for ways to automate and optimize the management of their service delivery environment by predicting and preventing service-effecting problems, rather than reacting to user calls to the help desk. The company supports a large, highly dispersed organization with an extremely complex network that utilizes dozens of different WAN service providers. Any workflow interruption can back up or even shut down the manufacturing floor, impacting a well-tuned just-in-time inventory management process. Read More
About Customer	The customer is a leading European-based manufacturer of home and industrial appliances. The company has 232 offices in 200 countries and 46 factories. The company manufactures and ships more than 40 million products to customers in over 150 countries every year. With nearly 110,000 products going out the door each and every day, network downtime of even a few hours has the potential to create significant logistical obstacles. The company supports a large, highly dispersed organization with an extremely complex network that utilizes dozens of different WAN service providers. Read More
Solution	The company found that with the nGenius® solution, it was able to immediately leverage their existing investments and packet-flow data. The nGenius solution delivered a powerful, at-a-glance dashboard that provided actionable early warning analysis through automated anomaly detection and Key Performance Indicators (KPIs) - enabling the identification of previously undetectable performance and service delivery issues. The Network Services team quickly concluded that the nGenius solution could help them to identify subtle behavior changes and help prevent service delivery problems in the organization’s increasing complex, mission-critical global IP network. The nGenius solution immediately enabled the Network Services staff to identify problems early - before users were impacted. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Discrete Manufacturing

Quality Assurance

Use Cases

Manufacturing System Automation

Predictive Maintenance

Services

Data Science Services

System Integration

Challenge

The company, a leading European-based manufacturer of home and industrial appliances, was looking for ways to automate and optimize the management of their service delivery environment by predicting and preventing service-effecting problems, rather than reacting to user calls to the help desk. The company supports a large, highly dispersed organization with an extremely complex network that utilizes dozens of different WAN service providers. Any workflow interruption can back up or even shut down the manufacturing floor, impacting a well-tuned just-in-time inventory management process.

About Customer

The customer is a leading European-based manufacturer of home and industrial appliances. The company has 232 offices in 200 countries and 46 factories. The company manufactures and ships more than 40 million products to customers in over 150 countries every year. With nearly 110,000 products going out the door each and every day, network downtime of even a few hours has the potential to create significant logistical obstacles. The company supports a large, highly dispersed organization with an extremely complex network that utilizes dozens of different WAN service providers.

Solution

The company found that with the nGenius® solution, it was able to immediately leverage their existing investments and packet-flow data. The nGenius solution delivered a powerful, at-a-glance dashboard that provided actionable early warning analysis through automated anomaly detection and Key Performance Indicators (KPIs) - enabling the identification of previously undetectable performance and service delivery issues. The Network Services team quickly concluded that the nGenius solution could help them to identify subtle behavior changes and help prevent service delivery problems in the organization’s increasing complex, mission-critical global IP network. The nGenius solution immediately enabled the Network Services staff to identify problems early - before users were impacted.

Impact #1	The nGeniusONE Service Assurance platform identified design issues with a newly released application before users experienced slow responsiveness.
Impact #2	Identified and provided a conclusive diagnosis that enabled the network team to collaborate with the third-party application developer to identify and resolve performance issues on a deployed application.
Impact #3	The nGenius solution’s top-down, services focused workflow accelerated the problem diagnosis.

Impact #1

The nGeniusONE Service Assurance platform identified design issues with a newly released application before users experienced slow responsiveness.

Impact #2

Identified and provided a conclusive diagnosis that enabled the network team to collaborate with the third-party application developer to identify and resolve performance issues on a deployed application.

Impact #3

The nGenius solution’s top-down, services focused workflow accelerated the problem diagnosis.

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Overview

Global Manufacturer Leverages nGenius Solution to Avert Performance Problems With New Service Rollout

Operational Impact