NETSCOUT Case Studies Global Manufacturer Benefits from Quality Performance of DX Technologies

Edit This Case Study Record

	Global Manufacturer Benefits from Quality Performance of DX Technologies NETSCOUT

Global Manufacturer Benefits from Quality Performance of DX Technologies

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms Platform as a Service (PaaS) - Device Management Platforms
Applicable Functions	Discrete Manufacturing Maintenance
Use Cases	Manufacturing System Automation Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The multi-billion-dollar high-tech global manufacturing company was facing a challenge in delivering excellent performance management and monitoring with limited IT resources. The company was investing in the latest technologies and needed to fill gaps in visibility to their complex, evolving network. The company had increased their corporate network from 1 GB to 10 GB in many locations, implemented several Software-as-a-Service applications, including Microsoft® Office 365 and Skype for Business, and upgraded their voice and video services to Polycom. However, issues arose that impacted users and required IT intervention to pinpoint and correct. The resources available to support monitoring and managing their current tools had declined, leading to changes being made that broke the data collection, which caused gaps in visibility. Read More
About Customer	The customer is a multi-billion-dollar high-tech global manufacturing company with a legacy and culture of innovation. The company has 30,000 employees in multiple subsidiaries operating in over 15 countries. The IT division of the company manages an extremely complex network that is critical to continued business success. In addition to managing the existing network, IT also takes the lead to research and implement new technologies that enable and support ongoing technology advancements. Their work supports the company’s innovations and directly impacts the competitive advantages in the market. Read More
Solution	The company decided to expand their NETSCOUT solution to all locations, with each type of location, i.e. call-center, fabrication center, etc.., having a standard deployment configuration. The manufacturer had recently started outsourcing some of their noncore competency activities and decided to leverage NETSCOUT’s nGenius Visibility as a Service (nVaaS) offering to manage their deployment. To gain even more visibility and data sources, IT added nGeniusPULSE with virtual and hardware nPoints and Packet Flow Switch (PFS). They soon discovered multiple uses for nGeniusPULSE, starting with using the SMNP testing to look at router stats and verify there were no errors or dropped packets; drilling down to the network component level to isolate root-cause of issues; and seeing CPU utilization from switches. Synthetic tests are used to monitor the availability and performance of applications including hosted and cloud-based apps including Microsoft Office 365®. PFS allows multiple IT groups to aggregate, replicate, and manage the flows of traffic throughout the network for application performance monitoring, unified communication, and security. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Platform as a Service (PaaS) - Device Management Platforms

Applicable Functions

Discrete Manufacturing

Maintenance

Use Cases

Manufacturing System Automation

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The multi-billion-dollar high-tech global manufacturing company was facing a challenge in delivering excellent performance management and monitoring with limited IT resources. The company was investing in the latest technologies and needed to fill gaps in visibility to their complex, evolving network. The company had increased their corporate network from 1 GB to 10 GB in many locations, implemented several Software-as-a-Service applications, including Microsoft® Office 365 and Skype for Business, and upgraded their voice and video services to Polycom. However, issues arose that impacted users and required IT intervention to pinpoint and correct. The resources available to support monitoring and managing their current tools had declined, leading to changes being made that broke the data collection, which caused gaps in visibility.

About Customer

The customer is a multi-billion-dollar high-tech global manufacturing company with a legacy and culture of innovation. The company has 30,000 employees in multiple subsidiaries operating in over 15 countries. The IT division of the company manages an extremely complex network that is critical to continued business success. In addition to managing the existing network, IT also takes the lead to research and implement new technologies that enable and support ongoing technology advancements. Their work supports the company’s innovations and directly impacts the competitive advantages in the market.

Solution

The company decided to expand their NETSCOUT solution to all locations, with each type of location, i.e. call-center, fabrication center, etc.., having a standard deployment configuration. The manufacturer had recently started outsourcing some of their noncore competency activities and decided to leverage NETSCOUT’s nGenius Visibility as a Service (nVaaS) offering to manage their deployment. To gain even more visibility and data sources, IT added nGeniusPULSE with virtual and hardware nPoints and Packet Flow Switch (PFS). They soon discovered multiple uses for nGeniusPULSE, starting with using the SMNP testing to look at router stats and verify there were no errors or dropped packets; drilling down to the network component level to isolate root-cause of issues; and seeing CPU utilization from switches. Synthetic tests are used to monitor the availability and performance of applications including hosted and cloud-based apps including Microsoft Office 365®. PFS allows multiple IT groups to aggregate, replicate, and manage the flows of traffic throughout the network for application performance monitoring, unified communication, and security.

Impact #1	Improved delivery and performance of key applications with visibility at Data Centers and remote locations.
Impact #2	Improved effectiveness and efficiency of IT people and processes with nVaaS services to optimize deployment and provide issue alerts.
Impact #3	Streamlined vendor management and simplified internal training by consolidating tools and using the nGeniusONE platform and nGeniusPULSE for multiple monitoring and analysis requirements.

Impact #1

Improved delivery and performance of key applications with visibility at Data Centers and remote locations.

Impact #2

Improved effectiveness and efficiency of IT people and processes with nVaaS services to optimize deployment and provide issue alerts.

Impact #3

Streamlined vendor management and simplified internal training by consolidating tools and using the nGeniusONE platform and nGeniusPULSE for multiple monitoring and analysis requirements.

Download PDF Version

Overview

Global Manufacturer Benefits from Quality Performance of DX Technologies

Operational Impact