Hitachi Systems Security Streamlines Operations and Doubles Bids with Deltek

Hitachi Systems Security, a global IT security service provider, faced significant challenges as it expanded its operations to over 40 countries. The company's growth led to a highly disjointed environment, as most Customer Relationship Management (CRM) and project management products available were designed for product or manufacturing companies, not service companies. The company had individual tools managing each part of the business, including accounting, projects, resources, and business development. However, none of this information was integrated, leading to difficulties in obtaining accurate and timely integrated information. The company identified project risk by instinct, unable to determine the exact budget, time, and resource allocation to ensure projects stayed on track. Decision making was always two to three months in arrears due to their disparate systems environment, with spreadsheets and whiteboards serving as the primary source of integrated information.

Hitachi Systems Security Inc. is a global IT security service provider that offers 24/7 managed security services and strategic consulting services. The company operates in over 40 countries across the globe, providing services such as Managed Security Services, Governance, Risk & Compliance, Intrusion Detection, and Vulnerability Management. Headquartered in Blainville, Quebec, Canada, Hitachi Systems Security operates in the cybersecurity industry and employs around 100 people. Despite its success and growth over 15 years, the company faced challenges due to a disjointed environment resulting from the lack of suitable CRM and project management products for service companies.