NETSCOUT Case Studies Global Investment Bank Reduces Downtime from Weeks to Minutes with NETSCOUT Solutions

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	Global Investment Bank Reduces Downtime from Weeks to Minutes with NETSCOUT Solutions NETSCOUT

Global Investment Bank Reduces Downtime from Weeks to Minutes with NETSCOUT Solutions

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Maintenance Remote Asset Management
Services	Data Science Services System Integration
Challenge	The global investment bank was struggling with intermittent disruptions and outages to their critical business services. They lacked the visibility to identify or quickly resolve problems when they arose. Uptime and performance visibility were key to this team. Unified Communications and Collaboration (UC&C) services were a particular pain point. Recently, IT had deployed a new state-of-the-art video conferencing application so that the CEO could address the company at all hands meetings. The service needed to support hundreds of employees connecting simultaneously, but the first video conference they used the service for did not go well. Calls were dropped in some cases and call quality was poor for others. Read More
About Customer	This global investment bank operates in 35 countries across the Americas, EMEA, and Asia-Pac. With over 50,000 employees, they provide investment services and investment management services to corporations, institutions, and investors all over the world. As a long-time customer of NETSCOUT®, this bank is committed to assuring service delivery to their end users at each stage of investment, from initial deposit through to trading, holding, management, distribution and restructuring. Read More
Solution	In order to improve the reliability of the bank’s vitally important business services, IT turned to NETSCOUT to provide critical insights into network, UC&C, and application issues. The nGeniusONE Service Assurance Platform, with custom service dashboard, MQ monitor, Web Services monitor, and Media monitor views, helped IT gain end-to-end visibility into where their problems were occurring, whether in the database, web server, application server, or back-end supporting service. Application owners were empowered with custom-built dashboards to proactively find and resolve issues on their own, without needing to escalate to a broader team to help investigate. InfiniStreamNG appliances, which transform wire data into Smart Data for proactive detection and troubleshooting, were used to build out a Smart Data Core of visibility across the bank. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Data Science Services

System Integration

Challenge

The global investment bank was struggling with intermittent disruptions and outages to their critical business services. They lacked the visibility to identify or quickly resolve problems when they arose. Uptime and performance visibility were key to this team. Unified Communications and Collaboration (UC&C) services were a particular pain point. Recently, IT had deployed a new state-of-the-art video conferencing application so that the CEO could address the company at all hands meetings. The service needed to support hundreds of employees connecting simultaneously, but the first video conference they used the service for did not go well. Calls were dropped in some cases and call quality was poor for others.

About Customer

This global investment bank operates in 35 countries across the Americas, EMEA, and Asia-Pac. With over 50,000 employees, they provide investment services and investment management services to corporations, institutions, and investors all over the world. As a long-time customer of NETSCOUT®, this bank is committed to assuring service delivery to their end users at each stage of investment, from initial deposit through to trading, holding, management, distribution and restructuring.

Solution

In order to improve the reliability of the bank’s vitally important business services, IT turned to NETSCOUT to provide critical insights into network, UC&C, and application issues. The nGeniusONE Service Assurance Platform, with custom service dashboard, MQ monitor, Web Services monitor, and Media monitor views, helped IT gain end-to-end visibility into where their problems were occurring, whether in the database, web server, application server, or back-end supporting service. Application owners were empowered with custom-built dashboards to proactively find and resolve issues on their own, without needing to escalate to a broader team to help investigate. InfiniStreamNG appliances, which transform wire data into Smart Data for proactive detection and troubleshooting, were used to build out a Smart Data Core of visibility across the bank.

Impact #1	Improved quality of end-user experience
Impact #2	Better cross team collaboration
Impact #3	Increased customer satisfaction

Impact #1

Improved quality of end-user experience

Impact #2

Better cross team collaboration

Impact #3

Increased customer satisfaction

Benefit #1	Outage durations were reduced from weeks to days, and from hours to minutes

Benefit #1

Outage durations were reduced from weeks to days, and from hours to minutes

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Overview

Global Investment Bank Reduces Downtime from Weeks to Minutes with NETSCOUT Solutions

Operational Impact

Quantitative Benefit