Software AG Case Studies Global Insurance Group Migrates to ARIS 9 at the Push of a Button

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	Global Insurance Group Migrates to ARIS 9 at the Push of a Button Software AG

Global Insurance Group Migrates to ARIS 9 at the Push of a Button

Software AG

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	Cloud Planning, Design & Implementation Services Software Design & Engineering Services
Challenge	Zurich Insurance Group, a leading multi-line insurance provider, had been using ARIS for over 10 years for modeling and documenting business processes in both of its business segments, General Insurance and Global Life. However, as the current version of ARIS was nearing the end of its life cycle, Zurich needed to migrate to the new ARIS version 9. This migration needed to take into consideration different user requirements worldwide and had to be implemented for all of the Zurich Group’s ARIS users worldwide. The migration project also had to ensure the smooth continued operation of more than 50 ARIS databases. Read More
About Customer	The Zurich Insurance Group (Zurich) is a leading multi-line insurance provider that delivers services to customers in global and local markets. The company employs around 55,000 people and offers a comprehensive line of indemnity and life insurance products and services. Their customers include private individuals as well as small, mid-sized and large businesses up to multinational corporations in over 170 countries. Zurich has been using ARIS for over 10 years for modeling and documenting business processes in both of its business segments, General Insurance and Global Life. Read More
Solution	Zurich decided to migrate to the new ARIS version 9 as part of a project for all of the Zurich Group’s ARIS users worldwide. The migration project was coordinated by ARIS Support in Barcelona and was successfully implemented within five weeks after a brief preparation and planning phase. All necessary training and comprehensive user acceptance tests for the new ARIS version were carried out during this time. In addition, Zurich’s individual departments and country organizations also utilized the migration project to clean up their own ARIS databases and decide what will be used in the future and what should be archived better. At the end of the project, the new ARIS environment was able to go live after a two-day freeze for all Zurich users worldwide at the push of a button and be used immediately for productive operations. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Platform as a Service (PaaS) - Data Management Platforms

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

Cloud Planning, Design & Implementation Services

Software Design & Engineering Services

Challenge

Zurich Insurance Group, a leading multi-line insurance provider, had been using ARIS for over 10 years for modeling and documenting business processes in both of its business segments, General Insurance and Global Life. However, as the current version of ARIS was nearing the end of its life cycle, Zurich needed to migrate to the new ARIS version 9. This migration needed to take into consideration different user requirements worldwide and had to be implemented for all of the Zurich Group’s ARIS users worldwide. The migration project also had to ensure the smooth continued operation of more than 50 ARIS databases.

About Customer

The Zurich Insurance Group (Zurich) is a leading multi-line insurance provider that delivers services to customers in global and local markets. The company employs around 55,000 people and offers a comprehensive line of indemnity and life insurance products and services. Their customers include private individuals as well as small, mid-sized and large businesses up to multinational corporations in over 170 countries. Zurich has been using ARIS for over 10 years for modeling and documenting business processes in both of its business segments, General Insurance and Global Life.

Solution

Zurich decided to migrate to the new ARIS version 9 as part of a project for all of the Zurich Group’s ARIS users worldwide. The migration project was coordinated by ARIS Support in Barcelona and was successfully implemented within five weeks after a brief preparation and planning phase. All necessary training and comprehensive user acceptance tests for the new ARIS version were carried out during this time. In addition, Zurich’s individual departments and country organizations also utilized the migration project to clean up their own ARIS databases and decide what will be used in the future and what should be archived better. At the end of the project, the new ARIS environment was able to go live after a two-day freeze for all Zurich users worldwide at the push of a button and be used immediately for productive operations.

Impact #1	Project implementation within time, cost and quality parameters
Impact #2	Global migration of ARIS core functionality following the big bang principle
Impact #3	Smooth continued operation of more than 50 ARIS databases

Impact #1

Project implementation within time, cost and quality parameters

Impact #2

Global migration of ARIS core functionality following the big bang principle

Impact #3

Smooth continued operation of more than 50 ARIS databases

Benefit #1	Migration of several thousand process models
Benefit #2	Migration of nearly 400 active ARIS users
Benefit #3	Migration in over 15 national subsidiaries worldwide

Benefit #1

Migration of several thousand process models

Benefit #2

Migration of nearly 400 active ARIS users

Benefit #3

Migration in over 15 national subsidiaries worldwide

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Overview

Global Insurance Group Migrates to ARIS 9 at the Push of a Button

Operational Impact

Quantitative Benefit