NETSCOUT Case Studies Global Home Fashion Retailer Gains Visibility Into Mission Critical Buyer Applications and Distribution Services

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	Global Home Fashion Retailer Gains Visibility Into Mission Critical Buyer Applications and Distribution Services NETSCOUT

Global Home Fashion Retailer Gains Visibility Into Mission Critical Buyer Applications and Distribution Services

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Retail
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Real-Time Location System (RTLS) Remote Asset Management Supply Chain Visibility
Services	System Integration Testing & Certification
Challenge	The global retailer was facing challenges with network uptime and ensuring availability of mission critical applications and services. Network congestion issues and lack of bandwidth were interfering with application performance. Whenever a buying office or distribution center was down for more than an hour, millions of dollars were lost. The IT team was tasked with monitoring network uptime and ensuring availability of mission critical applications and services. However, they were essentially flying blind and had to try scattershot approaches to resolving the issues. This necessitated the formation of a war room where finger pointing created delays in resolving the issues along with further consternation. Read More
About Customer	The customer is a global retailer specializing in discount apparel and home fashion. They offer customers a changing assortment of high-quality merchandise at discounted prices. With nearly four thousand stores spanning nine countries on three continents, generating in excess of $30 billion in annual revenues, this is a globally distributed business. For this home fashion retailer, always-on communication between stores, distribution centers, buying offices, and datacenters, was absolutely crucial for ensuring that the right goods make it to the stores in a timely fashion. Read More
Solution	The retailer implemented the nGeniusONE Service Assurance Platform with Adaptive Service Intelligence™ (ASI) technology. The IT team instrumented its datacenters, distribution centers, and buying offices with InfiniStream appliances, the newest software-based InfiniStreamNG™ appliance, and nGenius Packet Flow Switches, so they can monitor network uptime and availability and quickly pinpoint congestion issues between the stores and distribution centers. nGeniusONE dashboards and grid were deployed to investigate issues both reactively and proactively. New dashboards are built ad hoc as problems arise. In addition, an OptiViewXG handheld network analysis tablet was deployed to troubleshoot Wi-Fi connectivity issues at critical board of directors meetings. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Retail

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Supply Chain Visibility

Services

System Integration

Testing & Certification

Challenge

The global retailer was facing challenges with network uptime and ensuring availability of mission critical applications and services. Network congestion issues and lack of bandwidth were interfering with application performance. Whenever a buying office or distribution center was down for more than an hour, millions of dollars were lost. The IT team was tasked with monitoring network uptime and ensuring availability of mission critical applications and services. However, they were essentially flying blind and had to try scattershot approaches to resolving the issues. This necessitated the formation of a war room where finger pointing created delays in resolving the issues along with further consternation.

About Customer

The customer is a global retailer specializing in discount apparel and home fashion. They offer customers a changing assortment of high-quality merchandise at discounted prices. With nearly four thousand stores spanning nine countries on three continents, generating in excess of $30 billion in annual revenues, this is a globally distributed business. For this home fashion retailer, always-on communication between stores, distribution centers, buying offices, and datacenters, was absolutely crucial for ensuring that the right goods make it to the stores in a timely fashion.

Solution

The retailer implemented the nGeniusONE Service Assurance Platform with Adaptive Service Intelligence™ (ASI) technology. The IT team instrumented its datacenters, distribution centers, and buying offices with InfiniStream appliances, the newest software-based InfiniStreamNG™ appliance, and nGenius Packet Flow Switches, so they can monitor network uptime and availability and quickly pinpoint congestion issues between the stores and distribution centers. nGeniusONE dashboards and grid were deployed to investigate issues both reactively and proactively. New dashboards are built ad hoc as problems arise. In addition, an OptiViewXG handheld network analysis tablet was deployed to troubleshoot Wi-Fi connectivity issues at critical board of directors meetings.

Impact #1	Significant time and money saved by finding and fixing problems faster
Impact #2	Minimized downtime saves the business millions of dollars in revenue
Impact #3	IT staff more effective with end-to-end visibility into the performance of environment

Impact #1

Significant time and money saved by finding and fixing problems faster

Impact #2

Minimized downtime saves the business millions of dollars in revenue

Impact #3

IT staff more effective with end-to-end visibility into the performance of environment

Benefit #1	Minimized downtime saves the business millions of dollars in revenue

Benefit #1

Minimized downtime saves the business millions of dollars in revenue

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Overview

Global Home Fashion Retailer Gains Visibility Into Mission Critical Buyer Applications and Distribution Services

Operational Impact

Quantitative Benefit