NETSCOUT Case Studies Global Fashion Retailer Reduces MTTR with NETSCOUT

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	Global Fashion Retailer Reduces MTTR with NETSCOUT NETSCOUT

Global Fashion Retailer Reduces MTTR with NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Retail
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Retail Store Automation Supply Chain Visibility
Services	System Integration
Challenge	The global fashion retailer was facing frequent outages and slowdowns within their e-commerce site, as well as issues affecting point-of-sale (POS) payment authorizations. These issues threatened to harm the reputation of the business and negatively impact company revenues. The network operations team was struggling with chronic network outages and high mean-time-to-repair (MTTR). The homegrown monitoring tools lacked sufficient visibility into application, network, and VoIP performance, leaving IT in a bind. Retail store operations and supply chain partners were being adversely affected, leaving IT spending too much time in the war room trying to uncover the root cause of the issues. Read More
About Customer	The customer is a nearly half-century-old U.S.-based global fashion business that supports thousands of retail stores domestically, internationally, and online under several iconic brand names. With thousands of company-owned and franchise stores in nearly 100 countries around the world, this retailer has a workforce of 140,000 employees that rely on constant connectivity to conduct daily business to generate in excess of $12 billion in revenue annually. As a global enterprise, this retail organization is highly dependent on always-on, 24/7 communications, processes and customer interactions. As part of their omnichannel strategy for driving growth, integration between retail stores, e-commerce websites, and mobile applications are key to their business success, as is the supply chain which drives it. Read More
Solution	The retailer’s IT team turned to NETSCOUT® to address its network performance and communications problems. TruView Central appliances with FlowView and VoIPView modules were deployed in two data centers, enabling the team to rapidly resolve service degradations in their voice and application networks. NetFlow provided visibility into store, Internet and WAN traffic between retail outlets, data centers, and distribution centers – ensuring that stores had enough bandwidth during the company’s busy season. By mapping transactions end-to-end through the network, TruView provides the information needed for IT to determine whether the root cause of service degradations is the client, server, or database, speeding resolution. TruView reduces mean-time-to-information (MTTI), which is critically important for reducing time wasted in the war room. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Retail

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Retail Store Automation

Supply Chain Visibility

Services

System Integration

Challenge

The global fashion retailer was facing frequent outages and slowdowns within their e-commerce site, as well as issues affecting point-of-sale (POS) payment authorizations. These issues threatened to harm the reputation of the business and negatively impact company revenues. The network operations team was struggling with chronic network outages and high mean-time-to-repair (MTTR). The homegrown monitoring tools lacked sufficient visibility into application, network, and VoIP performance, leaving IT in a bind. Retail store operations and supply chain partners were being adversely affected, leaving IT spending too much time in the war room trying to uncover the root cause of the issues.

About Customer

The customer is a nearly half-century-old U.S.-based global fashion business that supports thousands of retail stores domestically, internationally, and online under several iconic brand names. With thousands of company-owned and franchise stores in nearly 100 countries around the world, this retailer has a workforce of 140,000 employees that rely on constant connectivity to conduct daily business to generate in excess of $12 billion in revenue annually. As a global enterprise, this retail organization is highly dependent on always-on, 24/7 communications, processes and customer interactions. As part of their omnichannel strategy for driving growth, integration between retail stores, e-commerce websites, and mobile applications are key to their business success, as is the supply chain which drives it.

Solution

The retailer’s IT team turned to NETSCOUT® to address its network performance and communications problems. TruView Central appliances with FlowView and VoIPView modules were deployed in two data centers, enabling the team to rapidly resolve service degradations in their voice and application networks. NetFlow provided visibility into store, Internet and WAN traffic between retail outlets, data centers, and distribution centers – ensuring that stores had enough bandwidth during the company’s busy season. By mapping transactions end-to-end through the network, TruView provides the information needed for IT to determine whether the root cause of service degradations is the client, server, or database, speeding resolution. TruView reduces mean-time-to-information (MTTI), which is critically important for reducing time wasted in the war room.

Impact #1	Improves customer experience and protects revenue opportunities by resolving ongoing intermittent issues that previous tools failed to uncover
Impact #2	Dramatically improves MTTR to e-commerce site and thousands of stores worldwide
Impact #3	Improves network availability and performance, especially during busy holiday shopping periods

Impact #1

Improves customer experience and protects revenue opportunities by resolving ongoing intermittent issues that previous tools failed to uncover

Impact #2

Dramatically improves MTTR to e-commerce site and thousands of stores worldwide

Impact #3

Improves network availability and performance, especially during busy holiday shopping periods

Benefit #1	Reduced mean-time-to-repair (MTTR)
Benefit #2	Improved network availability and performance

Benefit #1

Reduced mean-time-to-repair (MTTR)

Benefit #2

Improved network availability and performance

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Overview

Global Fashion Retailer Reduces MTTR with NETSCOUT

Operational Impact

Quantitative Benefit