Global Equipment Manufacturer Improves End-User Experience with Proactive Application Management

The global agricultural, construction and forestry equipment manufacturer was facing the challenge of ensuring flawless access to its network and applications, as well as communication systems. The company’s existing monitoring solution was only capable of reactively troubleshooting TCP traffic and offered limited DNS support and insufficient packet capture capacity. The IT team needed to replace their reactive troubleshooting platform with a proactive solution that could provide both detection and troubleshooting, so the team could fix problems before they impacted end-users. A solution was required that would offer robust application visibility with large packet storage and retrieval ability for data analysis of vital ecosystems. In particular, IT needed application analysis on UDP traffic, as well as Layer-2 analysis. A new solution would have to include an end-user view and performance metrics for on premise and hybrid cloud applications, such as the company’s new Unified Communications & Collaboration (UC&C) deployment – a combination of Cisco voice and Microsoft Skype for Business technology. In addition, IT needed a highly scalable solution to meet the volume requirements of their expansive infrastructure, one that would provide simple workflows in a single product.

The customer is a global equipment manufacturer, based in the U.S., that builds agricultural, construction, and forestry equipment in more than 100 facilities spread across 30 countries. The business is committed to achieving the efficiency, quality and customer satisfaction required to grow their $60 billion plus annual revenue. The company is also dedicated to helping the communities it serves through the creation of solutions for world hunger, programs that educate and inspire youth to reach their full potential, and efforts to preserve the environment.