Global Dairy Manufacturer improves Quality and Safety with insights from Parsable

The company, one of the largest dairy manufacturers in the world, was facing hurdles in scaling its operations to meet growing demand. Outdated procedures and processes led to inconsistent data capture, impacting operational productivity, quality, and employee safety. The company's largest site produces different types of drinkable yogurts. For every batch of finished product, samples are sent to the quality lab for microbiology and physico-chemical testing. All lab results were recorded on paper and created large binders of data, which were then manually entered into SAP every 24 hours, leaving room for human error. The data reporting process took anywhere from seven to 30 days to uncover trends or identify if the production line was complying with quality standards. Additionally, a single safety inspector would walk around a production facility to conduct safety rounds and create Safety Behavior Observations (SBOs). These reports were filled out inconsistently and would sometimes get lost, resulting in considerable safety insurance premium costs.

The customer is one of the largest dairy manufacturers in the world, producing a variety of products including milk, juice, cream, cheese, yogurt, and butter. The company is a billion-dollar entity with close to 38,000 employees. It has plants and distribution centers throughout the U.S., Mexico, Brazil, and Central America. The company has been in production for over 65 years and produces over 600 different products. The company's largest site produces different types of drinkable yogurts. The company is on a mission to create the world's best dairy products and is a fast-growing CPG brand.