NETSCOUT
Case Studies
Global Contact Center Service Provider Assures High-Quality Experience with Visibility
Overview
Global Contact Center Service Provider Assures High-Quality Experience with VisibilityNETSCOUT |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Remote Monitoring & Control Systems | |
Telecommunications | |
Predictive Maintenance Real-Time Location System (RTLS) Remote Asset Management | |
System Integration Testing & Certification | |
Operational Impact
Reducing IT points of contact (POCs) and hours spent resolving IT tickets: With nGeniusONE, ISA’s research demonstrated Severity 1 and 2 level tickets were being closed in 10 hours rather than 72 hours and involving just 10 POCs. | |
IT Tool Reduction: By standardizing on NETSCOUT for their initial customer Call Center deployments, the ISA team was able to demonstrate infrastructure expense reductions of hundreds of thousands of dollars. | |
Reduced downtime instances: Based on their research, ISA indicated the NETSCOUT solution had saved the company more than $1 million in application performance degradation and downtime in the first years of nGeniusONE operation. | |
Quantitative Benefit
Severity 1 and 2 level tickets were being closed in 10 hours rather than 72 hours and involving just 10 POCs. | |
Infrastructure expense reductions of hundreds of thousands of dollars. | |
Saved the company more than $1 million in application performance degradation and downtime in the first years of nGeniusONE operation. | |