NETSCOUT
Case Studies
Global Communications Provider Assures Quality End-User Experience in Retail Stores with NETSCOUT
Overview
Global Communications Provider Assures Quality End-User Experience in Retail Stores with NETSCOUTNETSCOUT |
Networks & Connectivity - WiFi Platform as a Service (PaaS) - Connectivity Platforms | |
Retail Telecommunications | |
Business Operation Sales & Marketing | |
Retail Store Automation | |
System Integration Testing & Certification | |
Operational Impact
nGeniusPULSE revealed a problem with access to an application server early enough for correction prior to a major launch of a new product that would have impacted customer experience and sales associates’ productivity across a region, revenue for the new product, as well as potential negative damage to the reputation of the communications company. | |
In reactive troubleshooting, the company is reducing overall mean-time-to-restore (MTTR) quality user experience to the retail stores with swift identification of problems. | |
From a big-picture standpoint, this company also benefits from an integrated solution, covering application performance and enduser experience in a customer impacting network – all from a single vendor. | |