NETSCOUT
Case Studies
Global Business Process Outsourcer Improves Service Delivery With NETSCOUT Smart Visibility
Overview
Global Business Process Outsourcer Improves Service Delivery With NETSCOUT Smart VisibilityNETSCOUT |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Professional Service | |
Business Operation | |
Process Control & Optimization Real-Time Location System (RTLS) | |
System Integration Training | |
Operational Impact
Improved collaboration between Network and various Application Team stakeholders, with nVaaS-provided training showing how NETSCOUT smart data could be used to evaluate analytics related to Cisco, Microsoft, and other technology operations. | |
Provided real-time monitoring of the company’s extended-use virtual private network (VPN) to assure reliable remote employee access to critical applications necessary to delivering customer-facing services. | |
Identified root cause of a performance issue relating to an application that had been migrated from one data center to another. The nVaaS-led troubleshooting showed the problem related to a network issue, with traffic being routed incorrectly and causing latency. As a result, IT made configuration changes and returned the business application to high-level performance. | |
Quantitative Benefit
Reduced mean-time-to-repair cycles and minimized downtime to improve service delivery across the company’s customer base. | |