Vonage Case Studies Glassdoor Enhances CRM Integration and Data Reliability with Vonage Contact Center

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	Glassdoor Enhances CRM Integration and Data Reliability with Vonage Contact Center Vonage

Glassdoor Enhances CRM Integration and Data Reliability with Vonage Contact Center

Vonage

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Use Cases	Supply Chain Visibility
Services	System Integration
Challenge	Glassdoor, a global job finding platform, was facing significant challenges with their previous provider in terms of visibility and call data. The company was not receiving the level of visibility it required to effectively manage its operations. Additionally, the call data provided by their previous provider was not reliable enough to meet their standards. The integration with their Customer Relationship Management (CRM) system was also not up to par, which was a major concern for Glassdoor. The company needed a solution that could provide better integration with their CRM and more reliable data, which were their top priorities. Read More
About Customer	Glassdoor is a global job finding platform that connects job seekers with employers. The company provides a platform where employees and former employees anonymously review companies and their management. The platform hosts millions of job listings and provides a comprehensive database of company reviews, CEO approval ratings, salary reports, interview reviews and questions, benefits reviews, office photos, and more. Glassdoor operates in several countries around the world and has become a go-to resource for job seekers looking for company insights and job opportunities. Read More
Solution	To address these challenges, Glassdoor turned to Vonage Contact Center. The Vonage Contact Center solution was chosen for its excellent CRM integration capabilities. This solution was specifically designed to provide expansive visibility and reliable data, which were the key requirements for Glassdoor. The Vonage Contact Center also comes with Salesforce Integration, which was a significant advantage for Glassdoor. With this solution, Glassdoor was able to enhance their CRM integration and improve the reliability of their data. The Vonage Contact Center provided Glassdoor with the tools and information they needed to effectively manage their operations. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Use Cases

Supply Chain Visibility

Services

System Integration

Challenge

Glassdoor, a global job finding platform, was facing significant challenges with their previous provider in terms of visibility and call data. The company was not receiving the level of visibility it required to effectively manage its operations. Additionally, the call data provided by their previous provider was not reliable enough to meet their standards. The integration with their Customer Relationship Management (CRM) system was also not up to par, which was a major concern for Glassdoor. The company needed a solution that could provide better integration with their CRM and more reliable data, which were their top priorities.

About Customer

Glassdoor is a global job finding platform that connects job seekers with employers. The company provides a platform where employees and former employees anonymously review companies and their management. The platform hosts millions of job listings and provides a comprehensive database of company reviews, CEO approval ratings, salary reports, interview reviews and questions, benefits reviews, office photos, and more. Glassdoor operates in several countries around the world and has become a go-to resource for job seekers looking for company insights and job opportunities.

Solution

To address these challenges, Glassdoor turned to Vonage Contact Center. The Vonage Contact Center solution was chosen for its excellent CRM integration capabilities. This solution was specifically designed to provide expansive visibility and reliable data, which were the key requirements for Glassdoor. The Vonage Contact Center also comes with Salesforce Integration, which was a significant advantage for Glassdoor. With this solution, Glassdoor was able to enhance their CRM integration and improve the reliability of their data. The Vonage Contact Center provided Glassdoor with the tools and information they needed to effectively manage their operations.

Impact #1	With the implementation of Vonage Contact Center, Glassdoor has seen significant improvements in their operations. The company can now predict and manage their call volume more effectively, which has led to improved efficiency in their call center operations. They also have access to critical data and can analyze this data to make informed decisions. Furthermore, the call agents at Glassdoor are now empowered with the best information and tools, which has improved their performance and productivity. The Vonage Contact Center has not only addressed the challenges faced by Glassdoor but has also provided them with the capabilities to enhance their operations.

Impact #1

With the implementation of Vonage Contact Center, Glassdoor has seen significant improvements in their operations. The company can now predict and manage their call volume more effectively, which has led to improved efficiency in their call center operations. They also have access to critical data and can analyze this data to make informed decisions. Furthermore, the call agents at Glassdoor are now empowered with the best information and tools, which has improved their performance and productivity. The Vonage Contact Center has not only addressed the challenges faced by Glassdoor but has also provided them with the capabilities to enhance their operations.

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Overview

Glassdoor Enhances CRM Integration and Data Reliability with Vonage Contact Center

Operational Impact